09-17-2018 09:18 AM
28 12
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  1. lizette1222's Avatar
    Anybody else's phone get warmer than normal? My phone started doing this today, by just browsing the internet, or being on Instagram. I never noticed it with my so plus, it always ran cool. It's so annoying because It makes it uncomfortable to hold after a while.
    09-05-2018 05:19 PM
  2. rushmore's Avatar
    A little warm when doing Smartswitch with 30GB of apps when first got phone, but nothing else. Ambient temperature can also be a factor. Hot temps, hot phone. Ditto if phone is exposed to sun.
    lizette1222 likes this.
    09-05-2018 05:49 PM
  3. andrew_ackley's Avatar
    Anybody else's phone get warmer than normal? My phone started doing this today, by just browsing the internet, or being on Instagram. I never noticed it with my so plus, it always ran cool. It's so annoying because It makes it uncomfortable to hold after a while.
    In my opinion they put the heat sink there bc they were worried about the large battery overheating. That extra copper just.makes the heat get out faster so you're more likely to feel it on your hands. It's probably better for the device/battery for this to happen. It's just a little more uncomfortable than it would be without it, like on the s9 plus.
    09-05-2018 09:10 PM
  4. bandofbrothers2112's Avatar
    The heat pipe is in place to keep the chipset cool not the phone for when people are using Dex or intensive gaming.

    If the phones in a case that will hold heat from dissipating from the phone.

    The phone will warm up with usage and from heat from our hands and from weather conditions.

    However if the phone ever gets too hot to comfortably hold then seek redress from a Samsung Experience Store or Service Centre.
    09-06-2018 12:14 AM
  5. lizette1222's Avatar
    I might take it to Best buy and see if I can exchange it...it's still getting too warm to hold, seems it gets hot on the left side, the right feels cool. Never had any issues with my s9. So the way I see it it should perform just as good.
    09-06-2018 07:50 AM
  6. bandofbrothers2112's Avatar
    I might take it to Best buy and see if I can exchange it...it's still getting too warm to hold, seems it gets hot on the left side, the right feels cool. Never had any issues with my s9. So the way I see it it should perform just as good.
    Surf the internet before entering the store so the phone reaches the temperature your experiencing so the store rep can't try to put you off by saying it's not hot right now or something similar.
    09-06-2018 08:56 AM
  7. RandomGuy Yo's Avatar
    I would download a widget or app that tells you the temperature of your phone. Figure out what causes it get warm and take it in and show them, because like the last post said they may tell you well it's not hot now so there's nothing we can do about it.
    lizette1222 likes this.
    09-06-2018 11:25 AM
  8. lizette1222's Avatar
    Surf the internet before entering the store so the phone reaches the temperature your experiencing so the store rep can't try to put you off by saying it's not hot right now or something similar.
    Yeah I should do that! Thanks
    bandofbrothers2112 likes this.
    09-06-2018 11:47 AM
  9. pkcable's Avatar
    Undocumented "hand warmer" feature?
    09-07-2018 01:38 PM
  10. lizette1222's Avatar
    09-07-2018 02:32 PM
  11. EMGSM's Avatar
    I might take it to Best buy and see if I can exchange it...it's still getting too warm to hold, seems it gets hot on the left side, the right feels cool. Never had any issues with my s9. So the way I see it it should perform just as good.
    That's exactly what I'd do. A $1000 phone should be comfortable to hold (temperature-wise)
    09-07-2018 07:05 PM
  12. phusebox's Avatar
    Anybody else's phone get warmer than normal? My phone started doing this today, by just browsing the internet, or being on Instagram. I never noticed it with my so plus, it always ran cool. It's so annoying because It makes it uncomfortable to hold after a while.
    My temperatures:
    Standby: 30 C / 86 F
    In use: 35 C / 95 F

    Never really gets below those values, even at night when it is just idle for 6 hrs.
    09-08-2018 02:56 AM
  13. Fit24's Avatar
    I might take it to Best buy and see if I can exchange it...it's still getting too warm to hold, seems it gets hot on the left side, the right feels cool. Never had any issues with my s9. So the way I see it it should perform just as good.
    Were you able to exchange your Note 9 at Best Buy?
    09-08-2018 05:38 AM
  14. lizette1222's Avatar
    Were you able to exchange your Note 9 at Best Buy?
    I ended up keeping it, what I did was I cleared the cache. It hasn't gotten hot anymore, not sure if it was an app misbehaving in the background. Im glad, I didn't want to go through the whole exchanging, and set up of a new phone.
    Morty2264 likes this.
    09-09-2018 01:20 AM
  15. Fit24's Avatar
    I ended up keeping it, what I did was I cleared the cache. It hasn't gotten hot anymore, not sure if it was an app misbehaving in the background. Im glad, I didn't want to go through the whole exchanging, and set up of a new phone.
    Good move! Glad you were able to resolve the problem without going through the exchange process. 🙂
    lizette1222 likes this.
    09-09-2018 05:25 AM
  16. lizette1222's Avatar
    My phone is started to get hot again!! Always on the left side. I'm not sure what to do now that my return period is over.
    09-12-2018 04:54 PM
  17. bandofbrothers2112's Avatar
    My phone is started to get hot again!! Always on the left side. I'm not sure what to do now that my return period is over.
    Get a Samsung Service Centre to now run a diagnostic on the phone.
    09-13-2018 12:16 AM
  18. anon(20964)'s Avatar
    If you're in the Northern hemisphere, its about to be winter. You got yourself a nice hand or pocket warmer. Win-win....
    09-13-2018 08:26 PM
  19. lizette1222's Avatar
    If you're in the Northern hemisphere, its about to be winter. You got yourself a nice hand or pocket warmer. Win-win....
    Lol, would of been useful...but I'm in Texas we still have 2-3 months of warm weather
    09-13-2018 09:51 PM
  20. donm527's Avatar
    Keep an eye on it...

    https://nypost.com/2018/09/15/woman-...ide-her-purse/

    My phone is started to get hot again!! Always on the left side. I'm not sure what to do now that my return period is over.
    09-16-2018 12:03 AM
  21. bandofbrothers2112's Avatar
    Interesting at this early stage but worth knowing any further details such as what was used to charge the Note 9, the phones condition I.e had it been dropped , water damaged etc etc.

    I haven't seen any more news articles from credible sources thus far.
    shaimere likes this.
    09-16-2018 12:36 AM
  22. BlackZeppelin's Avatar
    Anybody else's phone get warmer than normal? My phone started doing this today, by just browsing the internet, or being on Instagram. I never noticed it with my so plus, it always ran cool. It's so annoying because It makes it uncomfortable to hold after a while.
    First instance for me was playing NASCAR Heat. The phone got fairly warm & I wasn't that impressed with the game so I happily uninstalled it.
    09-16-2018 04:35 AM
  23. shaimere's Avatar
    This wouldn't be an appropriate article to link because of two reasons
    1. This investigation is ongoing
    2. It's not a widespread note 9 issue
    kevinpleasants likes this.
    09-16-2018 04:10 PM
  24. shaimere's Avatar
    Also, OP you're still within warranty so try calling Samsung until you can get it repaired or replaced. You can also try going to best buy and explaining the issue since you haven't already.
    09-16-2018 04:12 PM
  25. donm527's Avatar
    Well she mentioned getting warm while browsing... not even playing fort nite or heavy video but just web browsing... to the point too warm to hold? That sounds above normal.

    It was timely so I let her read and make the call while she had time. But then I missed later she’s beyond return time (odd thought it’d be 30 days but oh well). People close to their 30 days with issue like this and hard to pinpoint, I’d probably eat the restock and buy again later than be stuck later if it really is something.

    This wouldn't be an appropriate article to link because of two reasons
    1. This investigation is ongoing
    2. It's not a widespread note 9 issue
    09-16-2018 04:26 PM
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