04-10-2019 05:42 AM
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  1. Brad Bilger's Avatar
    I know this isn't a critical feature, but I'm taking an inventory of features on my phone. I got my Note 9 in November and my One UI update came in 2 days ago. Testing out stuff and checking settings and I found my compass is 90 degrees off. 3 different apps all say the same. Went to the sensors screen (*#0*# from the dialer) and it shows no calibration needed. Went ahead and calibrated. Still 90 degrees off. Moved outside and did it again. Still 90 degrees off. GPS app, compass app, mapping app all show 90 degrees off. Anyone else?
    02-04-2019 05:29 PM
  2. B. Diddy's Avatar
    Is it always pointing in a certain direction, or does it change direction depending on the phone's orientation (but still 90 degrees off from the true direction)? If it's always pointing in a certain direction, is it in a case with a magnet in it?
    02-04-2019 06:16 PM
  3. Brad Bilger's Avatar
    Always 90 degrees off, give or take a bit. Pointing North always says East. In the house, outside, standing in a field, always 90 degrees off. Check calibration, always green. Every app reports no calibration needed. The phone is in an OtterBox silicone case, no magnets or metal.
    02-04-2019 06:46 PM
  4. jimd1050's Avatar
    I just checked mine when I read this and it's pointing North!
    Always 90 degrees off, give or take a bit. Pointing North always says East. In the house, outside, standing in a field, always 90 degrees off. Check calibration, always green. Every app reports no calibration needed. The phone is in an OtterBox silicone case, no magnets or metal.
    02-04-2019 09:10 PM
  5. Samaca29's Avatar
    I'm off by about 90 degrees too, my compass says that north is east. I took my phone out of the case, went to the sensor screen just like OP, recalibrated even though everything said it was fine, and restarted my phone. I live in a rural area and went outside and away from the house just in case with no change. My husband also has a note 9, he hasn't updated yet. His compass is accurate... he's going to update tonight, so I'll be interested to see if his is off afterward.
    02-06-2019 03:01 PM
  6. jimd1050's Avatar
    compass-dunno.jpg ...that is strange!!!
    02-06-2019 03:15 PM
  7. Brad Bilger's Avatar
    Did it help? Still showing 90° off? I tried looking at the sensors. In one room it said no calibration was needed. In another it said it was needed, but refused to calibrate after turning and spinning it for several minutes.
    02-06-2019 03:20 PM
  8. jimd1050's Avatar
    I just calibrated - STUPID! Now mine is off by 90, but to the west - I'm in Massachusetts! WTH? How can anyone OS change the damned sensors?
    02-06-2019 05:13 PM
  9. Samaca29's Avatar
    I'm off by about 90 degrees too, my compass says that north is east. I took my phone out of the case, went to the sensor screen just like OP, recalibrated even though everything said it was fine, and restarted my phone. I live in a rural area and went outside and away from the house just in case with no change. My husband also has a note 9, he hasn't updated yet. His compass is accurate... he's going to update tonight, so I'll be interested to see if his is off afterward.
    Well, he updated, and his compass is off. It's the same as mine, so at least the error is consistent
    02-06-2019 06:28 PM
  10. Brad Bilger's Avatar
    OK Boys and girls.... heres another thread from the Samsung Forum. Same thing as what we are having problems with. EXACTLY. Compass was working prior to the update and now, roughly 90 degrees offset to the Right. If you point North, the compass says East.
    Different Carriers, Same phone, calibration reports that all is all right, with a 90 degee shift to the right.

    https://us.community.samsung.com/t5/...p/456626#M9337
    B. Diddy likes this.
    02-06-2019 07:35 PM
  11. Brad Bilger's Avatar
    All i know, if this causes my Drone to crash or get lost, I'm sending Samsung the bill....

    LOL
    jimd1050 likes this.
    02-06-2019 07:37 PM
  12. B. Diddy's Avatar
    Heck, what if it sends you driving off a cliff instead of along the coastside road?
    02-06-2019 08:01 PM
  13. mustang7757's Avatar
    I dont know guys how much I can trust a compass on a phone compared to real compass calibrated .
    like having a pencil tire pressure gauge to measure your tire pressure vs a 40.00 tire gauge that's calibrated much better. maybe I'm wrong but that's my thoughts on it
    02-06-2019 08:05 PM
  14. Brad Bilger's Avatar
    Oh certainly. I'll use my Dashboard GPS every time. HOWEVER, I also use my Note as a viewscreen/Controller for my DJI Drone and I really don't like my compass in my phone to be off that much. AND If I spend this much money for a Phone, with all these bells and whistles, I want the bells to sound nice and clear. It's bad enough that they screwed up the Text message tones, I don't want to lose a drone over a faulty compass.
    mustang7757 and jimd1050 like this.
    02-06-2019 08:13 PM
  15. mustang7757's Avatar
    Oh certainly. I'll use my Dashboard GPS every time. HOWEVER, I also use my Note as a viewscreen/Controller for my DJI Drone and I really don't like my compass in my phone to be off that much. AND If I spend this much money for a Phone, with all these bells and whistles, I want the bells to sound nice and clear. It's bad enough that they screwed up the Text message tones, I don't want to lose a drone over a faulty compass.
    Definitely agree, those drones are expensive especially you have a good one .
    02-06-2019 08:16 PM
  16. jimd1050's Avatar
    Oh certainly. I'll use my Dashboard GPS every time. HOWEVER, I also use my Note as a viewscreen/Controller for my DJI Drone and I really don't like my compass in my phone to be off that much. AND If I spend this much money for a Phone, with all these bells and whistles, I want the bells to sound nice and clear. It's bad enough that they screwed up the Text message tones, I don't want to lose a drone over a faulty compass.
    My Samsung compass has always been dead nuts (though it's happening to me as well now) all the way back to my Note 4 - accurate as hell! Doesn't really make sense that an OS update would screw up internal hardware like that! That stuff (the sensors themselves) is usually firmware controlled, not software! ???
    mustang7757 likes this.
    02-06-2019 11:04 PM
  17. wilsodw's Avatar
    I cannot believe with all the beta testing that a 90 degree error was not caught. This problem seems to be wide spread, enough to warrent a fix ASAP. With a week or 2 before Verizon rolls this out, what are the chances its fixed?
    jimd1050 likes this.
    02-07-2019 05:32 AM
  18. DARK Vader777's Avatar
    day 3 of pie update. compass very unstable. it's not like we use the damn thing but on $1,000 phone we like it to work. on my wife's S9 plus it works fine after the update. so we'll see what happens in the next couple weeks.
    jimd1050 likes this.
    02-07-2019 05:56 AM
  19. bobbyleebrown.bb's Avatar
    Its happening on the note 8 pie beta also.
    02-07-2019 06:03 AM
  20. Rhyalus's Avatar
    Does this not have an impact on driving apps, like Google Maps?

    I don’t use the compass ever, but I think most of use use these GPS apps which must have some connection to the compass? Or is direction always based on moves relative to the satellites?

    R
    02-07-2019 06:48 AM
  21. sbtwilmington's Avatar
    Hi Brad....I've also posted in the Samsung Community on this. My issue is exactly the same. I use compass related apps daily for my business and it worked perfectly up until the Pie update (AT&T phone carrier).
    Brad Bilger likes this.
    02-07-2019 07:00 AM
  22. Fit24's Avatar
    We have the same problem with both of our Note 9 phones. Compass is off by 90 degrees. Based on all of the posts I've read this does not seem like a carrier related issue. It is a Samsung issue.
    02-07-2019 10:59 AM
  23. Brad Bilger's Avatar
    Does this not have an impact on driving apps, like Google Maps?

    I don’t use the compass ever, but I think most of use use these GPS apps which must have some connection to the compass? Or is direction always based on moves relative to the satellites?

    R
    GPS will show direction of movement along with speed of movement. Compass will show orientation of map in relation to North. If you are using a map app and driving, the map won't be oriented properly. Heck, it might show you driving cross country. LOL And you look at any GPS testing app, it'll Orient to the direction the phone is facing to accurately reflect the direction of the satellites.
    02-07-2019 02:39 PM
  24. pizza_pablo's Avatar
    Yet, another reason NOT to take the pie update!
    sandra_17 likes this.
    02-07-2019 04:51 PM
  25. Brad Bilger's Avatar
    funny part is, not everyone has this bug. The compass bug is pestering me. But my biggest complaint is that pie DIDN'T bring back the individual personalized text message tones. LOL. I been hollering about that since day one.
    02-07-2019 05:08 PM
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