1. Kamen's Avatar
    I have had WiFi Calling enabled on my Verizon Note9 for sometime now and it has always worked flawlessly. I just moved in to a new house with a new ISP (from WOW to Spectrum) and now when I try to make or take calls via WiFi it is very choppy on my end. They apparently can hear me without issue, but for me I hear like 1 out of ever 4 words. The only thing that changed is my internet provider and I am using my own modem and router, the same I used at my old house so I am not sure what could be the issue. Phone is stock and up to date as well. Any suggestions would be greatly appreciated. Thanks in advance!
    06-17-2019 02:41 PM
  2. Connert's Avatar
    This sounds like a bandwidth issue. Have you ran a speed test from your phone? What bandwidth are you paying for, is it the same as the last ISP?
    06-18-2019 06:01 PM
  3. Rhyalus's Avatar
    Try forgetting the WiFi account on your phone, then reboot the router and reconnect.

    06-19-2019 08:21 PM
  4. Bo21's Avatar
    You can also download the app Network Cell Info Lite. On the device + Sim tab, it will show if WiFi calling is active.

    I use this daily at work. It typically is not active when I first get there and have to restart the phone and it will be active.
    06-19-2019 10:32 PM

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