WiFi Calling Issues after Moving

[Kamen]

I have had WiFi Calling enabled on my Verizon Note9 for sometime now and it has always worked flawlessly. I just moved in to a new house with a new ISP (from WOW to Spectrum) and now when I try to make or take calls via WiFi it is very choppy on my end. They apparently can hear me without issue, but for me I hear like 1 out of ever 4 words. The only thing that changed is my internet provider and I am using my own modem and router, the same I used at my old house so I am not sure what could be the issue. Phone is stock and up to date as well. Any suggestions would be greatly appreciated. Thanks in advance!

 

[Connert]

This sounds like a bandwidth issue. Have you ran a speed test from your phone? What bandwidth are you paying for, is it the same as the last ISP?

 

[Rhyalus]

Try forgetting the WiFi account on your phone, then reboot the router and reconnect.

R

 

[Bo21]

You can also download the app Network Cell Info Lite. On the device + Sim tab, it will show if WiFi calling is active.

I use this daily at work. It typically is not active when I first get there and have to restart the phone and it will be active.