05-02-2020 01:34 PM
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  1. jlangner's Avatar
    Got mine in for S10+. I didn't spend the $50 instant savings on accessories then. Anyone know if you can use later or was that only time you could use?
    Joel Lugo likes this.
    02-20-2019 11:00 AM
  2. Pontiac1979's Avatar
    Title. Trading in my note8 for the S10+ but am slightly concerned about them taking the phone given the horror stories about the process.
    Joel Lugo likes this.
    02-20-2019 11:47 PM
  3. 808Mobi's Avatar
    Title. Trading in my note8 for the S10+ but am slightly concerned about them taking the phone given the horror stories about the process.
    I'd read the criteria in the fine print very carefully. I don't recall anything about micro scratches, but if there is the slightest hint that you won't qualify then don't do it. If you fail their assessment all you get is $25. You'd probably get more on Swappa.
    Joel Lugo likes this.
    02-20-2019 11:54 PM
  4. Pontiac1979's Avatar
    Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings; water damage; or corroded charging port, SIM, or battery terminal contacts. If a Cracked Screen Offer applies, your device may have a cracked front screen, but all other conditions apply;

    This is the part that worries me. They don't exactly specify micro scratches as normal wear and tear or damage.
    02-21-2019 12:01 AM
  5. Jaycemiskel's Avatar
    I'd read the criteria in the fine print very carefully. I don't recall anything about micro scratches, but if there is the slightest hint that you won't qualify then don't do it. If you fail their assessment all you get is $25. You'd probably get more on Swappa.
    I don't even have a hint that I would fail and I'm still kinda worried after hearing all the horror stories. Makes me wonder if I should just sell it on my own and just pay full price. You trading in?
    02-21-2019 12:01 AM
  6. 808Mobi's Avatar
    I traded in my S7 when I got my S9. I'm obsessive about my phones. I wax and polish. I even returned my phone in the original box. And I was still on pins and needles for the couple of months before I was notified that it was accepted.

    If your phone is pristine, go for it. If it is even close to border line, well maybe other options should be pursued. The high trade in value is nice just risky.
    02-21-2019 12:10 AM
  7. 808Mobi's Avatar
    I don't even have a hint that I would fail and I'm still kinda worried after hearing all the horror stories. Makes me wonder if I should just sell it on my own and just pay full price. You trading in?
    Yep. Still got the original box. It's a matter of pride that I'm showing them how loved their product was.
    Jaycemiskel likes this.
    02-21-2019 12:13 AM
  8. Jaycemiskel's Avatar
    Yep. Still got the original box. It's a matter of pride that I'm showing them how loved their product was.
    Well at least now I know someone who had a good experience. Yeah I usually always have the box too. I think my wife made me throw it out this time cause I had boxes going back to like the S6 lol.
    808Mobi likes this.
    02-21-2019 12:17 AM
  9. boltsbearsjosh's Avatar
    I went ahead and pulled the trigger on trading in my Note 9 for a prism white S10. The free Galaxy Buds promo pushed me over the edge. Does Samsung charge you right away or not until the device ships? First time pre ordering directly from Samsung.
    02-21-2019 08:03 AM
  10. Johnston212's Avatar
    I went ahead and pulled the trigger on trading in my Note 9 for a prism white S10. The free Galaxy Buds promo pushed me over the edge. Does Samsung charge you right away or not until the device ships? First time pre ordering directly from Samsung.
    I just hope that they are better than the Iconx. Those things are complete garbage
    larsonage likes this.
    02-21-2019 08:20 AM
  11. jlangner's Avatar
    I went ahead and pulled the trigger on trading in my Note 9 for a prism white S10. The free Galaxy Buds promo pushed me over the edge. Does Samsung charge you right away or not until the device ships? First time pre ordering directly from Samsung.
    If I recall you will see a pre-authorization now which will drop off after a few days then right before ship you will see the charge go thru.
    02-21-2019 08:22 AM
  12. eds817's Avatar
    I've purchased many phones directly from Samsung and use their financing and they don't bill until it ships
    02-21-2019 08:25 AM
  13. dirt4444's Avatar
    I have been trying to get in touch with a Samsung rep about the same thing. It said $50 instant savings and I chose a wireless charger and regular charger that came out to $50 exactly. But for some reason at the checkout screen it was charging me the tax + the cost of the two accessories. I just removed them and figured it's something we could use after but I could be wrong. Hopefully they send out codes because it seems like there was a glitch.
    02-21-2019 10:14 AM
  14. dirt4444's Avatar
    My S7 is in great condition except for the home button which looks like a film is started to peel off. I don't think it's actually film so I don't want to pull it off and make it worse.
    02-21-2019 10:30 AM
  15. SnoFire's Avatar
    I as well did not spend the $50 of instant credit when I preordered lastnight. I messaged Samsung directly hoping they respond or tell us how we can add it on the order.
    02-21-2019 11:22 AM
  16. cocob89's Avatar
    Wondering what they consider normal wear and tear myself. Their trade in faqs say normal wear and tear is acceptable but not cracks and multiple scratches. I have a barely noticeable scratch and am wondering if they'll only give me $25 as a trade in value
    02-22-2019 12:30 AM
  17. 808Mobi's Avatar
    Wondering what they consider normal wear and tear myself. Their trade in faqs say normal wear and tear is acceptable but not cracks and multiple scratches. I have a barely noticeable scratch and am wondering if they'll only give me $25 as a trade in value
    See if you can buff it out with Smitty's Glass Wax.
    02-22-2019 12:33 AM
  18. cocob89's Avatar
    See if you can buff it out with Smitty's Glass Wax.
    I didn't even think of that. Worth a try. Thanks!
    808Mobi likes this.
    02-22-2019 12:35 AM
  19. Aljean Thein's Avatar
    I used to work for phone carriers; Verizon, Atnt and tmobile, and I've taken many phones with scratches for trade in deals. Not a single carrier called back complaining so I'd say you're safe. But dents and cracks are not acceptable.
    goji26 likes this.
    02-22-2019 04:00 AM
  20. larsonage's Avatar
    I have a small dent in the speaker grill. Other than that the phone is perfect. Samsung is really that anal about trade-ins? I’m starting to second guess going through Samsung. Maybe I should cancel and go they Best Buy.
    02-22-2019 04:50 AM
  21. cocob89's Avatar
    I have a small dent in the speaker grill. Other than that the phone is perfect. Samsung is really that anal about trade-ins? I’m starting to second guess going through Samsung. Maybe I should cancel and go they Best Buy.
    I've heard horror stories about their trade in process. If Best Buy will let me preorder the Verizon variant without having to use my upgrade, I might just as a stand by method until I can get a clear answer on the scratch from Samsung. Both reps I talked to already said two completely different things. One said the phone would be disqualified with no value, the other said it may be eligible and to send it and find out. Not playing that game and going through the hassle of trying to get it back if it doesn't haha
    larsonage likes this.
    02-23-2019 09:52 AM
  22. brian fox2's Avatar
    Just a bit of "Good News" for those who are reading this thread. Samsung has confirmed in their "Terms Document" as well as via a Phone call with support - They will now RETURN your rejected phone to you at your request!

    Basically the way I understand it to work is that if they reject your phone they will send you an email saying you have x number or days to let them know you would like the phone back. They will than return the phone to you at no cost (I believe).

    Bit of extra VERY helpful information is that if your trade in gets rejected and you SWEAR there was no issue or if you disagree with the reason it was rejected you can FIGHT IT! MAKE SURE TO TAKE PICTURES OF YOUR PHONE before you send it in because this could be evidence in your case ESPECIALLY if the phone gets cracked during shipping.

    Good luck all!
    goji26, libra89, 808Mobi and 2 others like this.
    02-24-2019 07:22 PM
  23. Jaytee2014's Avatar
    Same here, I have a tiny dent on the edge. Pix attached. I wonder if this is acceptable.
    Attached Thumbnails Will Samsung accept a device with micro scratches as a trade in?-20190225_012914.jpg  
    02-25-2019 12:30 AM
  24. Eggmundo's Avatar
    Are these posts referring to the Upgrade Program?
    02-25-2019 02:25 AM
  25. PsychDoc's Avatar
    Just a bit of "Good News" for those who are reading this thread. Samsung has confirmed in their "Terms Document" as well as via a Phone call with support - They will now RETURN your rejected phone to you at your request!

    Basically the way I understand it to work is that if they reject your phone they will send you an email saying you have x number or days to let them know you would like the phone back. They will than return the phone to you at no cost (I believe).

    Bit of extra VERY helpful information is that if your trade in gets rejected and you SWEAR there was no issue or if you disagree with the reason it was rejected you can FIGHT IT! MAKE SURE TO TAKE PICTURES OF YOUR PHONE before you send it in because this could be evidence in your case ESPECIALLY if the phone gets cracked during shipping.

    Good luck all!
    Not so sure about that. This is right from their website regarding the return of a phone if you don't like their final offer for it --


    Easy return policy
    If you are not fully satisfied, you can return your merchandise for a refund within 14 days.
    A $50 restocking fee will apply (excluding Hawaii). See our return policy.
    If you intend to disconnect, you must call Customer Service at 800-922-0204.
    02-25-2019 07:54 AM
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