1. dribnus's Avatar
    I just got the S10+ and love it. BUT, if phone is locked, I now have to use pin or fingerprint to answer a call. Is this something new or could one of my apps be causing this. I didn't install each app, I let them auto install when making the switch. I don't normally do that.
    03-26-2019 01:26 PM
  2. Hermes Hidayat's Avatar
    I just got the S10+ and love it. BUT, if phone is locked, I now have to use pin or fingerprint to answer a call. Is this something new or could one of my apps be causing this. I didn't install each app, I let them auto install when making the switch. I don't normally do that.
    Erm, do you happen to use Secure Folder? And you have either Phone or Contacts in it?
    03-26-2019 09:54 PM
  3. dribnus's Avatar
    Thanks for the response. I did just check and no, I don't use that or the Samsung account.
    03-26-2019 10:04 PM
  4. mustang7757's Avatar
    I just got the S10+ and love it. BUT, if phone is locked, I now have to use pin or fingerprint to answer a call. Is this something new or could one of my apps be causing this. I didn't install each app, I let them auto install when making the switch. I don't normally do that.
    You have any type of lock screen you download?
    03-26-2019 10:35 PM
  5. dribnus's Avatar
    None. I was testing a few things but always uninstalled after. Stock AOD and Lock screen. Nova Launcher. But the settings were restored from prior phone.
    03-26-2019 10:50 PM
  6. mustang7757's Avatar
    None. I was testing a few things but always uninstalled after. Stock AOD and Lock screen. Nova Launcher. But the settings were restored from prior phone.
    What phone it restored from?
    03-26-2019 10:52 PM
  7. dribnus's Avatar
    Here is the screenshot of what I get.
    Attached Thumbnails S10+ is now requiring PIN or finger print to answer call-screenshot_20190326-235134_phone.jpg  
    03-26-2019 10:54 PM
  8. dribnus's Avatar
    S8+
    03-26-2019 10:54 PM
  9. mustang7757's Avatar
    S8+
    Check in device administrator setting in settings >security or type it in settings>search bar
    Should be only like mine if nova highlighted deactivate it or any other
    Attached Thumbnails S10+ is now requiring PIN or finger print to answer call-1658.jpg  
    03-26-2019 10:56 PM
  10. dribnus's Avatar
    Thanks. I did deselect Nova as a device admin, still same results.
    03-27-2019 07:16 AM
  11. Mooncatt's Avatar
    What happens if you tap on the "Return to call" button, as shown in your screenshot?
    03-27-2019 07:21 AM
  12. dribnus's Avatar
    Good question, I had not even tried that. It does take me to the "answer screen". It's an added step to answer the phone, but it's doable. Would still like to find the cause though...without resetting of course.
    03-27-2019 07:25 AM
  13. Mooncatt's Avatar
    Good question, I had not even tried that. It does take me to the "answer screen". It's an added step to answer the phone, but it's doable. Would still like to find the cause though...without resetting of course.
    That's good. Are you sure when the call comes through that it automatically goes to this screen instead of the call screen? I don't use Samsung, but I'm wondering if you're accidentally telling the phone to unlock instead of answer. For example, on my LG V20, it goes to the call screen when it rings. If I hit the home or back button instead of answering, it'll then take me to my lock screen, similar to what you're seeing in the screenshot.
    03-27-2019 07:31 AM
  14. dribnus's Avatar
    When it rings, there is no interaction by me. That's the first thing that happens. Now, if the phone is unlocked, it doesn't present me with that screen.
    03-27-2019 07:33 AM
  15. mustang7757's Avatar
    Thanks. I did deselect Nova as a device admin, still same results.
    Did you try restarting your device after?
    03-27-2019 09:36 AM
  16. dribnus's Avatar
    Yes, I did restart after changing that setting.
    03-27-2019 09:40 AM
  17. mustang7757's Avatar
    Yes, I did restart after changing that setting.
    You can try safe mode see if same thing happens to eliminate any 3rd party apps causing it.
    03-27-2019 10:05 AM
  18. dribnus's Avatar
    I will try that.
    03-27-2019 10:06 AM
  19. dribnus's Avatar
    You can try safe mode see if same thing happens to eliminate any 3rd party apps causing it.
    So it works fine in Safe Mode. I wish I could add each APP that's running back in one at a time. Does "Safe Mode" us different system settings? I just want to make sure it's not a system setting that could be causing this.
    03-27-2019 10:14 AM
  20. mustang7757's Avatar
    So it works fine in Safe Mode. I wish I could add each APP that's running back in one at a time. Does "Safe Mode" us different system settings? I just want to make sure it's not a system setting that could be causing this.
    Safe mode only uses the native apps no download , so in doing this we eliminate 3rd party apps , now if its system then only way to find out is a factory reset

    Edithone will still function in safe mode
    03-27-2019 10:17 AM
  21. dribnus's Avatar
    Ok, well I was able to eliminate Nova by selecting the stock launcher after coming out of Safe Mode. The issue still exists. I guess I try to troubleshoot the more possible APPS causing this then update what I find. Thanks.
    03-27-2019 10:28 AM
  22. mustang7757's Avatar
    Ok, well I was able to eliminate Nova by selecting the stock launcher after coming out of Safe Mode. The issue still exists. I guess I try to troubleshoot the more possible APPS causing this then update what I find. Thanks.
    Ok let us know
    You can always select your launcher by Setting>Apps>3 dots to top right >default home launcher can do this for other things set as default also web browser ect..
    03-27-2019 10:41 AM
  23. dribnus's Avatar
    Ok let us know
    You can always select your launcher by Setting>Apps>3 dots to top right >default home launcher can do this for other things set as default also web browser ect..
    So, I found the culprit. It's an APP Lock app that I use to only lock a 3rd party text app I have. It didn't affect the S8 I had, but it does this one. So I just need to find a different APP Locking app. Thanks for all your help. Just for the record, this is the one causing the issue.
    https://play.google.com/store/apps/d...t.applock.free
    mustang7757 and Mooncatt like this.
    03-27-2019 10:54 AM
  24. mustang7757's Avatar
    So, I found the culprit. It's an APP Lock app that I use to only lock a 3rd party text app I have. It didn't affect the S8 I had, but it does this one. So I just need to find a different APP Locking app. Thanks for all your help. Just for the record, this is the one causing the issue.
    https://play.google.com/store/apps/d...t.applock.free
    Awesome, your welcome !
    03-27-2019 10:58 AM

Similar Threads

  1. Where to buy if in the US?
    By LPRodgers in forum Huawei P30 & P30 Pro
    Replies: 12
    Last Post: 03-30-2019, 01:30 AM
  2. Move to secure folder
    By Android Central Question in forum Samsung Galaxy S9 & S9+
    Replies: 6
    Last Post: 03-29-2019, 04:01 PM
  3. Can I set my Note 9 to default to speaker phone?
    By Android Central Question in forum Samsung Galaxy Note 9
    Replies: 6
    Last Post: 03-29-2019, 02:52 PM
  4. Replies: 0
    Last Post: 03-26-2019, 01:16 PM
  5. Move to secure folder
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 03-26-2019, 12:17 PM
LINK TO POST COPIED TO CLIPBOARD