Originally Posted by
todd181999 I agree, but the phone is brand new so I would remember setting a password. You cant get the phone past the first screen to use any other log in. Again I dont have any passwords on the foam, including finger print, pattern, ect. I swipe it it opens, now after update nothing.
Are you saying you're trying to set up the phone from scratch and it's forcing you to enter your Google account and password before letting you finish the setup process?
If so, that is not a new phone. It's used, or possibly a badly refurbished one. It could possibly be stolen. This is Factory Reset Protection. There is no way to bypass this, as it's a security feature. It's meant to prevent a thief from using your phone and hamper reselling it, but it can happen innocently if the prior owner doesn't sign out before they reset the phone to turn in or sell. Talk to the people you bought it from and hopefully you'll get a refund or exchange without much trouble.