Face recognition has stopped working after Verizon's update

[Jesus Delgadillo]

Ever since the One UI 2.5 update my face gets hardly ever recognized. I've tried clearing camera data and cache, re-registering my face and alternate look as well. Cleared cache partition. It works 4/10 times vs before the update it used to work almost every time. Anyone else?

 

[mustang7757]

You wearing a mask, hat, sunglasses?

 

[Morty2264]

What about using your phone in direct sunlight? Does the issue persist in Safe Mode?

 

[Jesus Delgadillo]

Just regular glasses.

You wearing a mask, hat, sunglasses?

 

[Jesus Delgadillo]

I haven't tried in safe mode

What about using your phone in direct sunlight? Does the issue persist in Safe Mode?

 

[Mike Dee]

I haven't tried in safe mode

I assume you have lift to wake or double tap to wake set up.

 

[mustang7757]

Just regular glasses.

Try safe mode as suggested

 

[mlblack16]

Ever since the One UI 2.5 update my face gets hardly ever recognized. I've tried clearing camera data and cache, re-registering my face and alternate look as well. Cleared cache partition. It works 4/10 times vs before the update it used to work almost every time. Anyone else?

Something is definitely wrong, AND the freaking smart lock isn't working at all now. Used to, I never had to use FPS to unlock, because I keep my Galaxy Watch paired via BT, but now it doesn't matter if I have any BT device connected, motion sensing to unlock, etc.

 

[Jesus Delgadillo]

So you're facing the same issue with face recognition?

Something is definitely wrong, AND the freaking smart lock isn't working at all now. Used to, I never had to use FPS to unlock, because I keep my Galaxy Watch paired via BT, but now it doesn't matter if I have any BT device connected, motion sensing to unlock, etc.

 

[Jesus Delgadillo]

I just checked and even on safe mode it struggles to recognize

Try safe mode as suggested

 

[Jesus Delgadillo]

It happens as well in safe mode

What about using your phone in direct sunlight? Does the issue persist in Safe Mode?

 

[Laura Knotek]

Did you wear your glasses when you set up face unlock? I sometimes wear glasses and other times wear contacts, so I did face unlock setup both with and without glasses.

 

[mustang7757]

I just checked and even on safe mode it struggles to recognize

Might have to wait for a update

 

[mlblack16]

So you're facing the same issue with face recognition?

Not necessarily. I think my issues are more related to Google Smart Lock - it's not allowing me to quickly unlock the phone when connected via BT, when the phone has detected that it's with me or by location (granted, Smart Lock has always struggled with the recognized location setting).

 

[Louise Tyvol]

I cannot get mine to work anymore, android verizon