1. Jesus Delgadillo's Avatar
    Ever since the One UI 2.5 update my face gets hardly ever recognized. I've tried clearing camera data and cache, re-registering my face and alternate look as well. Cleared cache partition. It works 4/10 times vs before the update it used to work almost every time. Anyone else?
    Louise Tyvol likes this.
    08-27-2020 03:11 PM
  2. mustang7757's Avatar
    You wearing a mask, hat, sunglasses?
    08-27-2020 08:35 PM
  3. Morty2264's Avatar
    What about using your phone in direct sunlight? Does the issue persist in Safe Mode?
    Laura Knotek likes this.
    08-27-2020 08:38 PM
  4. Jesus Delgadillo's Avatar
    Just regular glasses.
    You wearing a mask, hat, sunglasses?
    08-27-2020 08:59 PM
  5. Jesus Delgadillo's Avatar
    I haven't tried in safe mode
    What about using your phone in direct sunlight? Does the issue persist in Safe Mode?
    08-27-2020 09:00 PM
  6. Mike Dee's Avatar
    I haven't tried in safe mode
    I assume you have lift to wake or double tap to wake set up.
    08-27-2020 09:23 PM
  7. mustang7757's Avatar
    Just regular glasses.
    Try safe mode as suggested
    08-27-2020 09:24 PM
  8. mlblack16's Avatar
    Ever since the One UI 2.5 update my face gets hardly ever recognized. I've tried clearing camera data and cache, re-registering my face and alternate look as well. Cleared cache partition. It works 4/10 times vs before the update it used to work almost every time. Anyone else?
    Something is definitely wrong, AND the freaking smart lock isn't working at all now. Used to, I never had to use FPS to unlock, because I keep my Galaxy Watch paired via BT, but now it doesn't matter if I have any BT device connected, motion sensing to unlock, etc.
    08-28-2020 07:46 PM
  9. Jesus Delgadillo's Avatar
    So you're facing the same issue with face recognition?
    Something is definitely wrong, AND the freaking smart lock isn't working at all now. Used to, I never had to use FPS to unlock, because I keep my Galaxy Watch paired via BT, but now it doesn't matter if I have any BT device connected, motion sensing to unlock, etc.
    08-30-2020 06:19 PM
  10. Jesus Delgadillo's Avatar
    I just checked and even on safe mode it struggles to recognize
    Try safe mode as suggested
    08-30-2020 09:32 PM
  11. Jesus Delgadillo's Avatar
    It happens as well in safe mode
    What about using your phone in direct sunlight? Does the issue persist in Safe Mode?
    08-30-2020 09:32 PM
  12. Laura Knotek's Avatar
    Did you wear your glasses when you set up face unlock? I sometimes wear glasses and other times wear contacts, so I did face unlock setup both with and without glasses.
    mustang7757 likes this.
    08-30-2020 09:34 PM
  13. mustang7757's Avatar
    I just checked and even on safe mode it struggles to recognize
    Might have to wait for a update
    Laura Knotek likes this.
    08-30-2020 09:39 PM
  14. mlblack16's Avatar
    So you're facing the same issue with face recognition?
    Not necessarily. I think my issues are more related to Google Smart Lock - it's not allowing me to quickly unlock the phone when connected via BT, when the phone has detected that it's with me or by location (granted, Smart Lock has always struggled with the recognized location setting).
    09-01-2020 05:09 AM
  15. Louise Tyvol's Avatar
    I cannot get mine to work anymore, android verizon
    07-23-2021 02:26 PM

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