Smart lock is not working

[jarome]

On my T-Mobile S20 Ultra, I have a trusted place (home) and a trusted devices (my landline panasonic bluetooth) enabled. Yet almost always, I have to unlock the phone when I want to use it.
Any suggestions?

 

[mustang7757]

Hi, haven't heard anything on the s20 but maybe other members can chime in .

 

[mustang7757]

[Moved to s20 forums for better visibility]

 

[B. Diddy]

Smart Lock hasn't worked reliably on my Pixel 3 XL for a while, so it's probably an Android-wide bug, rather than device-specific.

 

[customshopkv1]

I put my Buds+ as my trusted device and still had to unlock my S20U. So I turned it off

 

[B. Diddy]

Duplicate threads merged.

 

[RickMG]

On my T-Mobile S20 Ultra, I have a trusted place (home) and a trusted devices (my landline panasonic bluetooth) enabled. Yet almost always, I have to unlock the phone when I want to use it.
Any suggestions?

I had a Note 10+ I traded for the S20+ and I had the same problem on both. It sucks. I finally just use the face recognition feature and seems okay though slower than when the location would work. I don't understand why that is so difficult to fix. I mean I set it up sitting in my chair and don't move and it doesn't work when I try and open the phone from the same place.

 

[methodman89]

If you go to Settings, Connections, More connection settings, is 'Nearby device scanning' toggled on?

 

[RickMG]

If you go to Settings, Connections, More connection settings, is 'Nearby device scanning' toggled on?

Can I ask you who you're answering with your post? How would that effect location? And I believe it's on by default, at least mine is and never saw it before. Thank you.

 

[dov1978]

On my T-Mobile S20 Ultra, I have a trusted place (home) and a trusted devices (my landline panasonic bluetooth) enabled. Yet almost always, I have to unlock the phone when I want to use it.
Any suggestions?

Smart Lock has been a bit hit or miss on my Ultra. I've noticed that if the phone loses the Trusted Place or Trusted device for any period of time then you need to unlock manually again next time. Ie if you go out the radius of your trusted place or lose Bluetooth connection to your trusted device. I'm sure there's a setting for this (lock device if trust is lost) or similar but even turning that on or off doesn't really help.

 

[methodman89]

Can I ask you who you're answering with your post? How would that effect location? And I believe it's on by default, at least mine is and never saw it before. Thank you.

Smart lock works by paired device ID, not just location.
The option is off by default.
Screenshotd attached.
You should be able to find yours.