Screen problem on my samsung s4 active

[Monster Madness]

This happend when i upgrade my phone to lollipop by accident..the screen start to(idk how to explain)glitch..the screen is mixing with some other apps like instagram and whatsapp..so like when i use youtube i can still see the whatsapp and instagram..the screen is like transparent and you can see other apps that u already open..im sorry..i kmow my english is so bad..i hope someone understand cause its really bugging me off..pls help me idk what to do

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[B. Diddy]

Welcome to Android Central! Try wiping the cache partition, which won't erase any personal data: http://support.t-mobile.com/docs/DOC-5744

 

[Monster Madness]

Thanks sir..it work but there are still some part of the screen that still glitch like at the status bar area

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[B. Diddy]

Can you show us a screenshot of what that looks like? http://forums.androidcentral.com/am...ide-how-post-screenshots-android-central.html

See if it persists in Safe Mode: https://support.t-mobile.com/docs/DOC-11724

 

[Monster Madness]

Idk if you can see it or not

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[Monster Madness]

wait...i dont think you can see it..

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[Monster Madness]

I think i need to change my screen cause I think it got burnt

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[Monster Madness]

My screenshot cant capture the glitch..i send the ss to my other phone and there is no glitch on the ss picture...do you think my screen got burnt?

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[B. Diddy]

Is the ghost image you see the same all the time? If so, then it sounds like screen burn-in, but this doesn't quite make sense, since that phone uses an LCD screen (burn-in usually happens with AMOLED). Try taking a picture of the phone screen with another device, and post that picture.

 

[Monster Madness]

yeah ghost image..i hope you can see it cause its kinda hard to see it in the picture but in real life you can see it clearly

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[Monster Madness]

is it burnt?

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[Monster Madness]

the ghost image will replicate any thing thats on the screen (sometimes)

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[B. Diddy]

Screen burn-in should be the same image all the time. If it's changing, then it's not burn-in, but then I don't know what that would be.

 

[Monster Madness]

i guess there is no answer to my question btw thx ^_^ i appreciate your comment

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[B. Diddy]

The other thing I'd consider is a loose connection inside the phone, which could have been caused by a drop. You could try opening the phone up and checking connections.

https://www.youtube.com/watch?v=dy1gNvo2GCw

Also, any history of water damage? This looks like the kind of thing water could do.

 

[Monster Madness]

I will try it now..ill update it later

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[Monster Madness]

No..ive never put or drop my phone into water...and i actually dont have the small screwdriver..huhu gonna need my father to buy the screwdriver first then.

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