Yes! With the official launch tomorrow you would think they'd know something about it.
The guy I spoke to was so rude though,I guess that's what bothers me most. Cause he was very adamant that there is and will not be any 32gb S4'and there only is the 16gb. And suggest I just get an sd card. I told him you can't put apps on it and he tried to tell me otherwise.
I might just do the pre-order though from the other store to actually see if its for the 32gb and not 16
Sent from my SAMSUNG-SGH-I337 using Android Central Forums
Couldn't agree more. I went to one of the local AT&T stores in my city yesterday as I've been thinking about trading-up to the 32GB. The guy I spoke with played dumb. When i told him I pre-ordered the phone on 4/23 and recieved and activated it on 4/24 he sudddenly "grew a pair" and stated I just missed my 2 week buyers remorse clause by one day! And that was that!
Note: To anyone that pre-ordered online. They count the actual "order placement date "as one day in the BR clause so be aware of this.
These people at the stores really don't seem to have a clue sometimes...
So needless to say, this didn't set very-well with me at all. So as soon as I got home, I wrote a quick e-mail to AT&T stating my "displeasure".
To my amazement, within 10 minutes, I get a reply e-mail back with the following;
On Wednesday, May 8, 2013, AT&T Email Business Customer Care for Wireless wrote:
Dear Scott,
I'm sorry to hear you are disappointed with the 16 GB Galaxy S4. I would be happy to work with you to get the 32 GB Galaxy S4. When the 32 GB Galaxy S4 is available, I would be happy to order one for you. We would charge you the difference between the cost of the 16 GB and 32 GB device. Once you receive the 32 GB Galaxy S4, you can send the 16 GB Galaxy S4 directly to me. Since you are outside of the buyer's remorse period and we are making an exception, you will not be able to order the device online, or go to a store to get the device. The exchange will have to be done thru Customer Care.
I would like to contact you by phone on Friday, the release date of the device. When I order the device, a credit card payment will be required. Please provide me with a good phone number and approximate time to reach you on Friday afternoon. I cannot contact you after 9:00 PM in your local time zone. I work 3:00 PM to 11:30 PM PST Tues - Sat.
I look forward to hearing from you.
Sincerely,
Deanna G.
AT&T National Solution Centers
I'll let you all know how it goes...