Blue Line on my Screen

[odela]

Hi,
I purchased my galaxy s4 (carrier: Sprint) on Sunday (from Radioshack) and this Tuesday a fine, blue, vertical line has appeared on the left side of my display. As soon as it popped up I thought it may be dead pixels but the line does disappear against white backgrounds nor does taking a screenshot show the blue line. As soon as I turn on the phone, the blue line appears and has not gone away since. :-\

Anyone else hear about a similar issue? Who should I call first to have it replaced if it's indeed faulty (Sprint, the Radioshack I bought it from, Samsung)?

 

[Haalcyon]

Welcome to Android Central!

The phone's new. Take it back. If there's even a smidgling of a hint that something may possibly, on planet, in some galaxy, in some universe be wrong with a brand spanking new phone take it back. Heck, if that phone doesn't smell like you want it to after 5 days take it back and exchange it.

Seriously, I wouldn't mess around trying to troubleshoot a brand new device unless you don't have the option to return/exchange it. Don't worry, you'll have plenty of opportunities to troubleshoot your phone.

 

[odela]

Thank you for the quick response.

 

[seanzilla42]

The screen is faulty and the unit needs to be exchanged for another. This is just what happens to such items. As long as there is not evidence of dropping/abuse, etc., you shouldn't have much trouble. However...it IS Radio Shack. By all means, don't let them give you the run-around! Radio Shack has some really screwy policies when it comes to product returns/exchanges. Because their employees are often commission-based, they are reluctant to exchange, return, or refund anything . It's a paperwork issue. Not to mention, you will have to essentially bring in a birth certificate for identification (oh, and your marriage license as well if you're female). Best of luck!

 

[anieveen]

had same error/bug/fault bur after rebooting the lines were gone, so might be new bug? anyways the lines havent come back yet

 

[abdo123]

ther is this blue thin line roaming across my screen when ever i open another app it shows and starts going up and down why?