1. Ericestrella's Avatar
    Okay so I'm going to try to be as detailed as possible. I noticed my phone was acting kinda slow, so I held the power button and then clocked restart to restart the phone. It gave me the usual restart screens but at the point where it was supposed to go from a black screen to the usual Samsung/T-Mobile boot up screens, this did not happen. The screen just stayed black and never fully restarted. I tried to hold all different kinds of button combinations like Volume Up+Home+Power for 10-15 seconds to see if I could get any sort of response out of it. But then all of a sudden I got the Samsung boot up screen and then it brought me to a screen that said it was installing an update. But then it seemed like this update failed, as the screen then showed the exclamation point in a yellow triangle logo with the words "Command not found." Can someone please help?

    My phone is a Galaxy S6 Edge and my carrier is T-Mobile
    09-20-2017 12:33 AM
  2. Tim1954's Avatar
    Sounds like you are in recovery mode. If you long press (hold) the power button, it should turn the device off and then you can turn it on normally again. Some devices need a combo button push to get out again.. Power, home and both volumes is one...
    09-20-2017 12:45 AM
  3. Rukbat's Avatar
    Volume up-Home-Power is the recovery screen.
    Volume down-Home-Power is the download screen (for Odin installs).
    Long (15-30 seconds) power for something like pulling the battery (it doesn't restart the hardware, though).

    If you still can't get it to boot normally, bring it to a TMobile store. It's their update that caused it, so it's a liability issue, not a warranty issue. (I had AT&T replace a 2 year old phone for that.) If they can't help you, ask for the tech support number at TMobile. (That's the route I had to go with AT&T.)

    Evidently the update failed for some unknown reason. (A rooted phone just goes through the motions, then reports that it couldn't update, so it's not that.) Since TMobile is responsible for their updates, let them worry about it. (You'll lose all the additions to the phone that you made since you got it, so I hope that you have everything important backed up to something other than the phone.) If you want to try fixing it yourself, see [Samsung] How to flash Stock ROM via ODIN. Again, you'll lose everything, but you'll lose only about 15 minutes, instead of maybe 15 days. (Although if you're lucky, TMobile will overnight you a new S6E.)
    09-20-2017 12:42 PM
  4. Ericestrella's Avatar
    Thanks you two, my phone is working just fine again!
    09-22-2017 11:15 AM

Similar Threads

  1. Does OK Google work on your phone with the screen off?
    By xandros9 in forum General News & Discussion
    Replies: 4
    Last Post: 09-24-2017, 04:23 AM
  2. Why is the water vapour in my camera lens not going away?
    By Keri B in forum General Help and How To
    Replies: 2
    Last Post: 09-21-2017, 02:38 AM
  3. Replies: 2
    Last Post: 09-20-2017, 05:04 AM
  4. How do I remove the pin lock on my Galaxy Core Prime?
    By genah Johnson in forum Ask a Question
    Replies: 2
    Last Post: 09-20-2017, 02:53 AM
  5. Received my email from being a previous note 7 user
    By Annette Mackinnon Torres in forum General Help and How To
    Replies: 1
    Last Post: 09-19-2017, 09:25 PM