1. wrmoore47's Avatar
    I'm very happy with my AT&T 32GB GS6, but I'm very disappointed with the fingerprint unlock function. It frequently takes 4-5 tries to get an unlock. Rarely it works the first time. Sometimes it gives up and requires me to enter my password. I have redefined my finger print 3 times (and deleted the previous definitions) and it seems a bit better than at first, but still not good. I'm using my right thumb. Any tips on dealing with this?
    04-13-2015 07:58 AM
  2. racedog's Avatar
    There's another thread about the fingerprint scanner where myself and others have already given advice. I'm not having any issues at all. Please search for that other thread.
    04-13-2015 08:01 AM
  3. anaphora68's Avatar
    Zero issues with mine. I actually think it works better than Touch ID. Finger has been wet, sticky, etc, works every time.
    sydneycooper1979 likes this.
    04-13-2015 08:51 AM
  4. Byron Hinson1's Avatar
    No problems here. Strangely working better for me than the iPhone one does.

    Posted via the Android Central App
    04-13-2015 09:17 AM
  5. yaddam205's Avatar
    I have noticed that every so often it will not detect a particular print. I typically use my right thumb and it works flawlessly 95% of the time. On occasion it simply won't detect. So, I switch fingers and the problem is solved next time I attempt to unlock with my right thumb. It will also affect other fingers as well. Looks like a software bug to me.
    04-13-2015 09:35 AM
  6. chezm's Avatar
    I am also finding the finger print scanner to sometimes require a very precise tumb or finger placement. I found touch id unlocked more frequently with less precision....not sure if that's a good or bad thing.

    Posted via the Android Central App
    04-13-2015 09:52 AM
  7. jlinz's Avatar
    Based on another poster's suggestion from another thread, I trained one of my thumbs at different angles (as if they were different prints). Haven't had a single failed reading attempt since.
    jstwondrng likes this.
    04-13-2015 11:25 AM
  8. codysanbor's Avatar
    Mine is a absolutely amazing.. it's faster then my 5s reading my print
    04-13-2015 12:07 PM
  9. ph0nedawg's Avatar
    I Am disappointed to see that. I thought it would work as well as the iphone
    04-13-2015 12:46 PM
  10. logain12's Avatar
    I haven't had any issues. It works very well, very close to 100% of the time on the first try. Usually when it doesn't work it's because my finger wasn't all the way on the button.
    04-13-2015 01:23 PM
  11. hawkeye16qb's Avatar
    I am having a new device shipped.

    My scanner doesn't work properly all the time.

    Sometimes it's 80-90%, then its maybe a 50/50 deal. Not acceptable for me, so I am getting a new device.
    04-13-2015 02:33 PM
  12. S6ER's Avatar
    Someone mentioned this earlier and this is the way to do it. When you're programming your finger print (Mines Left Thumb) you must lift your thumb and reposition it a different way, so the phone senses multiple touches of your thumb. I did this and now it works great.
    04-13-2015 02:58 PM
  13. jstwondrng's Avatar
    I highly suggest moving your thumb around during the test. I had MAJOR issues originally when I first set up the thumb security. I deleted it and set up another one again and it works like a charm now. Try different angels and sections of your thumb.

    04-13-2015 03:16 PM
  14. PsychDoc's Avatar
    For me I found the trick was to rest your finger very lightly on the sensor. I mean barely touching it gives me the best results. At this point I'd say I'm getting about 80% successful readings.
    04-13-2015 03:30 PM
  15. Zendroid1's Avatar
    This is frustrating. I had one print from day one and the first 48 hours it was perfect but today it was not working 25% of the time or so. So I redid the fingerprint and now it's working 50% about. Sigh.
    04-13-2015 03:46 PM
  16. kaufmansm's Avatar
    works great for me
    04-13-2015 05:21 PM
  17. wrmoore47's Avatar
    Two days ago, after reading suggestions here and in a couple of other threads, I redefined my fingerprint for a fourth time. That did the trick, although I'm really not sure what I did differently. Now 90% of the time unlock occurs immediately, and the rest of the time a second touch does it. Haven't had to do more than 2 touches since my redefinition. I'm happy now!
    04-14-2015 05:39 PM

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