Battery usage data not available

[Zendroid1]

Anyone know why I keep getting this message when I check to see my battery stats? I tried resetting and charging to 100% again but no luck. It keeps showing this. I'm using a wireless charger. I doubt this could be the issue?

 

[sjaduae]

Do you mean when you go to settings/battery you get this message ?

I've just tried my one whilst on the wireless charger and is shows the full info page no problem so it seems weird

Have got a 3rd party battery app loaded ?

 

[Kalvin Kerns]

Anyone know why I keep getting this message when I check to see my battery stats? I tried resetting and charging to 100% again but no luck. It keeps showing this. I'm using a wireless charger. I doubt this could be the issue?

The only time I've received that is when I checked while it was plugged in and charging.

Posted via the Android Central App

 

[Zendroid1]

Do you mean when you go to settings/battery you get this message ?

I've just tried my one whilst on the wireless charger and is shows the full info page no problem so it seems weird

Have got a 3rd party battery app loaded ?

It's off the charger and I check the battery info page and see this. I do not have any 3rd party battery app installed.

The only time I've received that is when I checked while it was plugged in and charging.

Posted via the Android Central App

I'm unplugged and at 90% now with no data.

 

[sjaduae]

Just tried it on cable direct, no problem

What happens when you click on battery usage then refresh ?

I'm at 100% but still get graph but says no data available in listing, obviously

 

[Zendroid1]

Just tried it on cable direct, no problem

What happens when you click on battery usage then refresh ?

I'm at 100% but still get graph but says no data available in listing, obviously

It refreshes the time since I stopped charging but the not available message remains.

 

[sjaduae]

It refreshes the time since I stopped charging but the not available message remains.

very strange you said you did a full reset are you running 5.02 ?

 

[Zendroid1]

very strange you said you did a full reset are you running 5.02 ?

It actually corrected itself yesterday without me doing anything. Yes I'm on 5.02.

 

[sjaduae]

It actually corrected itself yesterday without me doing anything. Yes I'm on 5.02.

Good lets hope it stays that way

 

[Kalvin Kerns]

Good lets hope it stays that way

Now mines found it... Grrrrrrrr

Posted via the Android Central App

 

[Mukeshmouse]

The only time I've received that is when I checked while it was plugged in and charging.

Posted via the Android Central App

Battery usage data not available showing and when I didn't plugged it getting shutdown

 

[B. Diddy]

Battery usage data not available showing and when I didn't plugged it getting shutdown

Welcome to Android Central! This is a pretty old thread. Can you give more details? Are you also using an S6, or some other phone? If the phone is shutting off by itself if you don't plug it in, and it never seems to hold a charge, then the battery is most likely failing.