05-03-2016 07:03 AM
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  1. AC Question's Avatar
    AC Question
    I have a Samsung galaxyS6 and use a pattern as my unlock screen so I am therefore able to access my phone although I still use the fingerprint option for some app on my phone such as private mode. The finger scanner does not recognize my finger and keeps asking for my backup password which I can no longer remember.. How can I reset the backup password for my fingerprint?
    02-03-2016 06:14 AM
  2. linuxalien's Avatar
    linuxalien
    If you created a Samsung account you can unlock it through the Samsung website but an easier way is to keep putting the wrong backup password until it asks for the Google account associated with Google Play and its password. Hope this helps! Worked for me!

    Posted via the Android Central App
    Laura Knotek likes this.
    02-06-2016 12:24 AM
  3. Turkisak's Avatar
    Turkisak
    Dear

    Thank you for your suggested solution. I have a similar case . I am able to use my finger print but I forgot my alternative password. my device (Note 5) now is unlocked and I tried to change or remove the finger prints from setting but it keeps asking me about the alternative password. How can solve this please
    05-03-2016 12:58 AM
  4. myandroidgs6's Avatar
    myandroidgs6
    Originally Posted by Turkisak
    Dear

    Thank you for your suggested solution. I have a similar case . I am able to use my finger print but I forgot my alternative password. my device (Note 5) now is unlocked and I tried to change or remove the finger prints from setting but it keeps asking me about the alternative password. How can solve this please
    I'd call tech.support for help ...
    Last time I got locked out and the Verizon tech walked me through to reset my password from Google acct ..
    05-03-2016 07:03 AM
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