1. Alter103's Avatar
    Hello.

    Suddenly the phone got stuck on Logo screen. It was on charge for 10-15 minutes and was not hot. Volume Down+Power keys were resetting but the result didn't change. Upon pressing Volume UP+Home+Power key - the screen could go black and no responsive again. Red led was persistent all the time. After some time Volume Down+Power key again could work bring the screen back to Samsung Logo screen - that's all.

    I left the screen on to drain battery faster. It drained.

    When I plug it to charging the Battery icon appears but it also gets stuck. No Green dot blinking or % progress. Also Red led light doesn't turn on anymore.

    It doesn't react anything except power reset maybe - however that doesn't make a change - the phone restarts(?) & shows only the information it got at first second - that's all. I plug out, it drains again so screen turns off. Then I repeat the process - no change.

    I am on a trip and I do all primary things there, so it's very frustrating loosing a working phone.

    Is there any other ways to troubleshoot and fix it?

    Thank you.
    10-24-2022 08:40 PM
  2. mustang7757's Avatar
    Welcome to AC!

    This still have the original battery?
    10-24-2022 08:49 PM
  3. Alter103's Avatar
    Thank you.

    I'm not sure - got it from my friend and I resemble him telling something about battery change I think. Will ask him tomorrow.
    You think it can be battery related issue? It held the charge pretty well before got drained completely.

    Sorry I replied to the general thread, instead of your post. Please look below.
    10-24-2022 08:55 PM
  4. mustang7757's Avatar
    Thank you.

    I'm not sure - got it from my friend and I resemble him telling something about battery change I think. Will ask him tomorrow.
    You think it can be battery related issue? It held the charge pretty well before got drained completely.

    Sorry I replied to the general thread, instead of your post. Please look below.
    No worries I see your reply

    Possible but going to boot logo that's usually means soft bricked phone , can you get into the recovery menu?
    10-24-2022 09:03 PM
  5. Alter103's Avatar
    No worries I see your reply

    Possible but going to boot logo that's usually means soft bricked phone , can you get into the recovery menu?
    It was going to logo screen before - upon crash(?). Now the phone screen lights on after I plug it in - and shows Battery charging icon - that's all. No progress and no response. Can't get to Recovery menu. If I try - the screen will get blank (like it did with logo screen stuck).
    Before drain, I had to use reset again to get the screen bring back. The reset was not responsive every time, but from time to time I could get it back to logo screen from blank.
    10-24-2022 09:16 PM
  6. mustang7757's Avatar
    Sounds like the battery, I believe this is sealed in the phone and needs to take apart to replace might not be worth considering the age of your device
    10-24-2022 09:23 PM
  7. Alter103's Avatar
    I see.

    Tomorrow I will go find some phone service to ask about it. Well...if to consider that I can save information - it might be worth - which depends on the price they will ask. I have limited time here - it is sad that will have to get busy with it instead of seeing the city.
    10-24-2022 09:36 PM
  8. mustang7757's Avatar
    Try enjoy your time as these things come unexpectedly
    10-24-2022 10:19 PM
  9. Alter103's Avatar
    Thank you
    mustang7757 likes this.
    10-24-2022 10:49 PM
  10. mustang7757's Avatar
    10-24-2022 10:57 PM
  11. Alter103's Avatar
    Update:
    The service center put a new battery - the issue remained with boot up screen. So it was not because of the battery. The cause could be a malfunctioned motherboard - which I think is very possible.
    10-25-2022 04:36 PM
  12. mustang7757's Avatar
    Thanks for updating, yeah that could be possible but the repair shop couldn't tell when they open up?

    Sent from my Pixel 7 Pro using AC Forums mobile app
    10-25-2022 04:37 PM
  13. Alter103's Avatar
    They assumed it can be related with motherboard and price for repair in laboratory (without part change) could to be ~120EUR. That was too much for an old phone. Maybe I will try to show another place on the next days.
    10-25-2022 05:06 PM
  14. mustang7757's Avatar
    I would put that money towards something newer

    Sent from my Pixel 7 Pro using AC Forums mobile app
    J Dubbs likes this.
    10-25-2022 05:12 PM

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