02-17-2018 07:17 AM
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  1. AC Question's Avatar
    Just bought a new Sansung s7 and my fingerprint lock will not let me in! I have not even seen the contents yet! How to change back to factory ? Help!
    04-04-2016 09:53 AM
  2. belodion's Avatar
    Have you actually set up fingerprint unlocking?

    Posted via the Android Central App
    B. Diddy likes this.
    04-04-2016 12:51 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! What do you mean by not even seeing the contents yet? Where did you get the phone from? Was it brand new from a retail store, or "new" from a seller on eBay or Craigslist? If it wasn't from a retail store, it's possible someone sold you a used (or possibly stolen) phone, where the previous owner didn't remove their Google account prior to the factory reset.
    Bridget Booth and Tim1954 like this.
    04-04-2016 01:57 PM
  4. louisegavin99's Avatar
    I bought my S6 from Vodafone, setup the fingerprint security, have been using it for 2 months without any problems and have also started seeing this message. It won't allow the phone to unlock and it says "try again in 30 minutes"
    04-04-2016 02:05 PM
  5. B. Diddy's Avatar
    Welcome to Android Central! Does it even ask you for your backup password? When you try to unlock using your fingerprint, does it say that your fingerprint isn't recognized?
    04-04-2016 06:51 PM
  6. bsteppuhn's Avatar
    Did you only put your finger in on a certain way? When setting mine up I came at the sensor from ridiculous angles and have had no issues

    Posted via the Android Central App
    04-04-2016 07:22 PM
  7. sfla99's Avatar
    You can remote unlock the phone via android manager online, this is a great way to access and unlock a device when you either have an issue like this or forget your password/ pin.
    04-04-2016 07:41 PM
  8. louisegavin99's Avatar
    Did the fingerprint setup in many different ways to capture all possibilities, although it could be that as it's sat in my pocket or in a bag somewhere it's registering touch as an attempt to unlock the phone??

    Either way, the solution suggested above sounds like a winner - I'll try that. Thanks a million.
    04-05-2016 08:57 AM
  9. Robo63's Avatar
    You can remote unlock the phone via android manager online, this is a great way to access and unlock a device when you either have an issue like this or forget your password/ pin.
    The site only gives the option to lock?
    04-13-2016 01:16 PM
  10. Jane68's Avatar
    Welcome to Android Central! Does it even ask you for your backup password? When you try to unlock using your fingerprint, does it say that your fingerprint isn't recognized?
    No just wait 30 minutes
    04-14-2016 01:22 AM
  11. B. Diddy's Avatar
    No just wait 30 minutes
    Are you the original poster on this thread, or joining the discussion? Just wondering, because the title thread mentions 60 minutes, not 30 minutes.
    04-14-2016 03:13 AM
  12. Aleksandar Aleksic1's Avatar
    I´m facing same situation. I locked my S7 with finger print and when the phone reinitiated I had to place my password.The issue is that I forgot it. I log in android manager online and I try to unlocked the phone but the only option is to lock it.
    Is there any way to unlock the screen without reseting the phone and losing the information?
    04-24-2016 12:02 AM
  13. Str0ntium's Avatar
    Are you the original poster on this thread, or joining the discussion? Just wondering, because the title thread mentions 60 minutes, not 30 minutes.
    Well after seeing the OP's forum name and the fact that they never replied.... yes you've been trolled.
    Tim1954 likes this.
    04-24-2016 12:10 AM
  14. B. Diddy's Avatar
    Well after seeing the OP's forum name and the fact that they never replied.... yes you've been trolled.
    The OP posted as an unregistered guest in the Ask A Question forum, which is why it shows up as "AC Question, Guest." The person I replied to had just registered, and seemed like she might be referring back to the original post, so that's why I was asking if she was the OP (and had subsequently signed up for the forums). I see this behavior a lot. So I don't think it was necessarily trolling.
    04-24-2016 01:36 AM
  15. Alanhd's Avatar
    I´m facing same situation. I locked my S7 with finger print and when the phone reinitiated I had to place my password.The issue is that I forgot it. I log in android manager online and I try to unlocked the phone but the only option is to lock it.
    Is there any way to unlock the screen without reseting the phone and losing the information?
    Samsung find my phone can remotely unlock your phone, IF you have it set up.
    04-24-2016 06:01 AM
  16. Str0ntium's Avatar
    The OP posted as an unregistered guest in the Ask A Question forum, which is why it shows up as "AC Question, Guest." The person I replied to had just registered, and seemed like she might be referring back to the original post, so that's why I was asking if she was the OP (and had subsequently signed up for the forums). I see this behavior a lot. So I don't think it was necessarily trolling.
    Fair enough and good point.
    B. Diddy and _YoKolorMeBadd like this.
    04-24-2016 10:54 AM
  17. mjobanputra's Avatar
    This worked great for me. Note that you would need to setup your Samsung account in the app before hand. https://findmymobile.samsung.com/
    06-08-2016 06:51 PM
  18. frostopia's Avatar
    Mine too! It's asking for a password (which I never set up) and won't let me in. I tried to reset the password with the android device manager and got this message: "Since Google has verified that a screen lock is already set, the password won’t be needed."

    I called T-Mobile and they just say to d a hard reset, but I don't want to lose all my pictures and apps!
    06-15-2016 01:30 PM
  19. Sim Sim Salabim's Avatar
    Mine too! It's asking for a password (which I never set up) and won't let me in. I tried to reset the password with the android device manager and got this message: "Since Google has verified that a screen lock is already set, the password won’t be needed."

    I called T-Mobile and they just say to d a hard reset, but I don't want to lose all my pictures and apps!
    Hard Reset does not mean Factory Reset. Hold down the power button until the phone restarts
    06-15-2016 04:19 PM
  20. Tasena Ellis's Avatar
    I'm having the same problem. I have a Samsung Galaxy s7, I was using the finger print as my screen lock for over a week, Friday night I powered my phone off to charge it quicker. Saturday morning I powered it back on & now it's saying that "Your phone was restarted and needs to be unlocked with the password. You can use your finger print next time you unlock your phone" only I've tried every known password it could be. I know I've put in the correct password but it still says try again in 60 minutes. I have over 700 hundred pictures I don't want to loose by doing a factory reset. Can someone please help me out? I would be ever so grateful. I took my SD card & sims card out of the locked phone & I'm now using an old phone until I can get my other one unlocked. Any advice or options other than loosing all my pictures & everything on my phone.
    Thanks,
    Tasena Ellis
    08-22-2016 01:34 AM
  21. Lawrie Sherratt's Avatar
    Try the smasung find and unlock my phone app via Samsung site. The link is in an earlier post. Good luck.
    08-22-2016 06:05 AM
  22. Seagoat901's Avatar
    I am having the same problem with my galaxy S7. Several times a week I will get the message "Try again in 60 seconds, or lately "Try again in 60 minutes" when I try to fingerprint unlock, even on the first try. It will also say the same thing when I try to swipe and don't get the option to put in my password. I have cycled the phone and the timer just keeps going. It is becoming a pain in the bohunkus. Not a happy camper.
    09-22-2016 11:16 AM
  23. Makinen79's Avatar
    I had this problem also. There needs to be a setting in security and lock which lets one set the maximum time out period.
    09-23-2016 08:09 PM
  24. Gogui ROCK77's Avatar
    My S7 Edge didn't recognize my fingerprint, after a few attempts it asked for the pattern password but I forgot my pattern, so it made wait for 3min then 5min and so long until now that is 60min. I've been trying a different pattern every hour for 24hrs.
    It didn't give me the "forgot password" option or the google account option. So I tried the Android Device Manager, but it didn't work. I entered "abcd" as the recovery password,but my phone is only showing me the pattern option, So I tried "12345" and my phone only shows me the pattern option.
    So, every 60mins it shows me the pattern option with a message that reads, "Draw pattern now and register a fingerprint later' or something like that, sorry I just tried again 10min ago...
    09-26-2016 05:34 PM
  25. Mounisha Vattikuti's Avatar
    I brought samsung galaxy j7 prime 2 weeks back . 1st week i didnt face any issues . But while im trying to unlock tha phone first time in morning its showing like try again in 60 minutes and today also i faced the same issue and again i tried after half an hour it showed like try again in 30 minutes and i put it aside and again tried after 2 hrs it again showed try after 60 minutes... did any know the solution to this ..plz share ur solution if u had any
    10-19-2016 02:21 AM
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