1. EJ1993's Avatar
    After updating my phone to Android 7.0 my option icon got rid of my emoji icon on my keyboard. Just need help getting it back. I can only use emojis while using the stock messenger app using the smiley face. Check out the screenshots and you can see what I'm talking about.
    Attached Thumbnails Emojis won't work galaxy s7-8751.jpg  
    03-28-2017 12:56 PM
  2. LineKill's Avatar
    Try pressing and holding on the gear key.
    03-28-2017 03:17 PM
  3. EJ1993's Avatar
    When you hold down the option button this is all it shows.
    Attached Thumbnails Emojis won't work galaxy s7-screenshot_20170328-124722.jpg  
    03-28-2017 07:09 PM
  4. LineKill's Avatar
    Ah, I see! Usually resetting the keyboard does not help, but you can try that.

    If you have not already done so, go into application manager and clear the Samsung Keyboard data to see if that helps.
    03-28-2017 07:19 PM
  5. EJ1993's Avatar
    Just tried that and still no luck
    03-28-2017 07:33 PM
  6. Morty2264's Avatar
    Are you using the stock keyboard that came with your phone? Have you tried using an alternative keyboard app to see if the problem persists?
    03-28-2017 07:39 PM
  7. LineKill's Avatar
    These are pretty standard, but they do help on occasion. Boot into recovery and wipe the cache partition. Go to Storage > Internal storage > Cached data > CLEAR.

    Hmm, I cannot think if anything else ATM. If I think of something else I will def let you know.

    In the mean time hopefully someone else will have some familiarity with this issue.
    03-28-2017 07:43 PM
  8. EJ1993's Avatar
    Just tried it and still no luck. Came across another forum and others are having the same issue with no resolvement. Using stock keyboard.
    03-28-2017 10:11 PM
  9. LineKill's Avatar
    If you do find a solution please post it here so we can all learn from it. Thanx!
    03-28-2017 10:30 PM
  10. CWinkler's Avatar
    The emoji button is right on the text entry line. Mine shows this way and I'm still on M on my S7. Circled the icon on your screenshot, attached. Hope that helps!

    I'm very sorry ... misunderstood the original post so this answer is completely wrong but I don't know how to delete it.
    Attached Thumbnails Emojis won't work galaxy s7-samsung-forum-help.jpg  
    03-29-2017 05:45 AM
  11. cyberdman's Avatar
    CWinkler - I think that is what they were talking about, but you are totally right. I was wondering what the issue was because the emoji (smiley) key is right there. Furthermore, they can long press the key to the left of the gear key, the smiley is right there as well. They are posting the screenshot - how do they miss that?
    03-29-2017 11:17 AM
  12. EJ1993's Avatar
    I know that you can use the emoji during messaging but that is the only time I can use it. I can't use them anywhere else but during messaging.
    03-29-2017 03:09 PM
  13. CWinkler's Avatar
    May have found your answer ... on my S7 on M (so can't speak for N), if I'm typing a msg in gmail, there's no clear emoji key ... but if I click on Sym that key, when in a text and not address field, then brings up a key that has the emoji symbol on it. Tried to take a screenshot of the keys, but can't get the screenshot to take :-( ... hopefully you'll be able to see what I mean. Seems to be field / context specific.

    OK, got screenshot to take (found instructions on this forum for when palm swipe doesn't work - power and home). You'll see emoji key right to the right of the Sym key. Didn't appear until I clicked on Sym key when typing in text field.
    Attached Thumbnails Emojis won't work galaxy s7-screenshot_20170329-182549.jpg  
    03-29-2017 05:23 PM
  14. EJ1993's Avatar
    I've tried that also and it just shows the little gear for options
    Attached Thumbnails Emojis won't work galaxy s7-screenshot_20170329-202201.jpg   Emojis won't work galaxy s7-screenshot_20170329-202206.jpg  
    03-29-2017 08:24 PM

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