05-03-2019 09:40 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I have a Samsung S8 Active. I did the system update 3 days ago and now when one of my saved contacts calls me, his or her name nor pic shows up, only the phone number. I have researched some of the other forums, but nothing offered up as "fixes" has fixed my issue and some suggestions are 3 or more years old so their "fixes" are irrelevant now. Theme issue? I have changed my theme...it didn't help. Syncing issue? All of my contacts automatically sync. Could this issue be part of the deletion of the Google+ accounts for personal users?
    04-05-2019 04:34 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Did you post this as well? https://forums.androidcentral.com/ge...ml#post6522735
    04-05-2019 08:44 PM
  3. david birnbaum's Avatar
    david birnbaum
    Originally Posted by Android Central Question
    I have a Samsung S8 Active. I did the system update 3 days ago and now when one of my saved contacts calls me, his or her name nor pic shows up, only the phone number. I have researched some of the other forums, but nothing offered up as "fixes" has fixed my issue and some suggestions are 3 or more years old so their "fixes" are irrelevant now. Theme issue? I have changed my theme...it didn't help. Syncing issue? All of my contacts automatically sync. Could this issue be part of the deletion of the Google+ accounts for personal users?
    Im havig the same issue with my galaxy 8 active. Did you find a fix?
    04-27-2019 07:17 PM
  4. Khuns8's Avatar
    Khuns8
    I'm also having the same issue. Any fix yet?
    04-29-2019 12:13 AM
  5. momandkp's Avatar
    momandkp
    Looking for a fix also. I'm having the same issue with a standard Galaxy S8.
    04-29-2019 10:18 AM
  6. momandkp's Avatar
    momandkp
    It seems to be an AT&T issue. I force stopped the 'Call Protect' app and that fixed it!
    Mohammed faiz Sanusi likes this.
    04-29-2019 10:26 AM
  7. Mohammed faiz Sanusi's Avatar
    Mohammed faiz Sanusi
    Originally Posted by momandkp
    It seems to be an AT&T issue. I force stopped the 'Call Protect' app and that fixed it!
    God bless you bro. Worked like magic I even disabled the app once and for all. Thanks a lot. The issue is peculiar to At&t phones. Thanks a again
    04-29-2019 11:36 PM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    There's a long thread here about the issue: https://forums.androidcentral.com/as...ml#post6539269
    05-02-2019 10:28 PM
  9. david birnbaum's Avatar
    david birnbaum
    B Diddy n,your link does not work
    05-03-2019 07:31 AM
  10. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Hmm, it works on a computer. Are you trying to access it using one of the forum apps?
    05-03-2019 09:40 AM
« Contact names won't show during phone calls. | S8 Active Pie Update? »

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