1. AC Question's Avatar
    I've had my phone for 1 week now and I thought maybe I just need to update the system but after downloading the system and the Instagram update videos still won't play. NO videos, not even live. It's very annoying and this issue needs to be fixed
    AmyC76 likes this.
    05-01-2017 07:25 AM
  2. RevePro's Avatar
    Same for me and it was also happening on my s7 edge.
    05-01-2017 07:54 AM
  3. xshannyshy's Avatar
    Exact same problem for me with my s8. I have no problem on my s5. I tried everything online, clearing cache and data, uninstalling and reinstalling, nothing has worked. Bummer because of all the social media I use IG the most.
    RevePro likes this.
    05-02-2017 12:18 PM
  4. Ortiz_34's Avatar
    Same with me, but some work and some don't. Any idea why this is happening?
    05-10-2017 12:01 AM
  5. Ortiz_34's Avatar
    Just happened to me after I did the update
    05-10-2017 12:13 AM
  6. Paravoz's Avatar
    Happens to me all the time on s7 edge if using power saving mode
    05-10-2017 03:29 AM
  7. Badger 06's Avatar
    It was happening to me and had me ready to throw my phone. Once I turned off power save they started to work.
    05-17-2017 06:26 AM
  8. AmyC76's Avatar
    Mine won't play back things either. I've uninstalled and reinstalled and nothing.
    05-17-2017 06:59 AM
  9. uncreativeartist's Avatar
    Seems like a common theme online. Know that power saving mode only really allows essential apps to work fully. So things like messaging and phone will work fully but other apps like Instagram will not fully work properly. It is why you put power saving mode on, to save well, power. Get out of power saving mode and then try the app. Odds are it's power saving mode, saving you power. If you are not in power saving mode then that is odd. I tested Instagram just now and uninstalled and installed the app with no issues. Even checked settings in the app, there really are no settings.

    Only other thing I can think of is what connections you all are using. Is it wifi with a weak signal? Is it phone data with a weak signal? If in data mode try wifi.
    05-17-2017 08:26 AM
  10. 26irie's Avatar
    I am having the same problem and its driving me craz! HELP
    05-31-2017 04:11 AM
  11. 9273's Avatar
    I had the same problem with my S8 but I solved it by tapping
    Settings- Apps - Instagram - Permissions-All permissions (under three dots top right corner)-receive data from internet. And voila!
    06-04-2017 04:33 PM
  12. GalaxyS8hate's Avatar
    I've had my phone for 1 week now and I thought maybe I just need to update the system but after downloading the system and the Instagram update videos still won't play. NO videos, not even live. It's very annoying and this issue needs to be fixed
    Same thing happening to me on my S8... This phone is way too expensive for stupid irritating problems like this. Anyone have a fix yet? Tried everything.
    06-05-2017 10:37 PM
  13. Darwm's Avatar
    Its power saving mode.
    06-05-2017 11:35 PM
  14. Brosbeforehoes's Avatar
    FIX: Turn off Power Saver - Restart app

    Or

    Settings > Apps > Instagram > Allow app while Data saver On
    06-06-2017 03:09 PM
  15. nephi80's Avatar
    It's battery saver for sure. Turn it off and it will work fine.
    06-15-2017 05:31 PM
  16. gwizboiii's Avatar
    No, my s6 is doing it too, and I have my phone set to never turn battery saver on. It's not battery saver. I uninstalled, reinstalled. Nothing works. :/
    07-27-2017 03:22 AM
  17. Frank Black1's Avatar
    Power saving was causing my Instagram problem.
    Joshua Luther2 likes this.
    10-09-2017 06:04 PM
  18. Jackhklee's Avatar
    I am having the same issue, but I have a sorta decent solution that works 97% of the time.. When going to watch a video, be patient and wait for the video to load, then click on it so sound comes out... Works for me that way. (also rate Instagram 1-3 stars in Google play and say how video aren't working for galaxy s8)- That should hopefully get their attention.
    10-10-2017 09:42 PM

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