1. EastAustinian's Avatar
    I had a 1-year old mint Galaxy S7 that I bought directly from Samsung the previous holiday season. The phone worked perfectly but I decided to upgrade to the S8 due to special holiday trade-in offer. My S7 never gave me any problems and I went down their checklist for a trade-in and my phone passed every item in their list. I sent it back in the original packaging with everything included. They rejected my trade-in, charged me an additional $375 and kept my S7!! I have been a Samsung customer for years and have appliances, speakers, monitors and a printer but I will never buy anything from Samsung again and I recommend you don't use their trade-in programs.
    01-09-2018 09:30 AM
  2. dpham00's Avatar
    There are others who claim similar, but personally I traded in an s5 when I bought my Note 8 and Samsung gave me $425.

    Still if you believe that Samsung made a mistake in their assessment then you should contact them to rectify it. Should they choose not to rectify it then you should file a complaint with the bbb and state ag.
    Mattsg430, Morty2264 and pankaj981 like this.
    01-09-2018 11:41 AM
  3. Mattsg430's Avatar
    That's unlucky. I've had friends trade in and receive the credit, and I traded in my iPhone 5 back in August for the S8. I'd follow dpham00's advice as stated above.
    Morty2264 likes this.
    01-09-2018 11:59 AM
  4. Morty2264's Avatar
    I'm sorry that happened to you. Hope things work out!
    01-09-2018 12:03 PM
  5. stmiranda's Avatar
    My daughter's and my trade in we're just rejected sighting the phone was not factory reset. Which they both were and no lock screen. My daughter's friend received the the same rejection. Seems Samsung is not actually checking them. I've logged a call to dispute their rejection.
    01-09-2018 02:11 PM
  6. jeffmd's Avatar
    Just quit messing with samsung trade ins. With fine text that says "if we choose to reject your phone for what ever reason we still get to keep the phone.. bai" you are just asking to get screwed. You are literally gambling on your trade in.
    01-09-2018 08:50 PM
  7. Austinotian's Avatar
    I agree with not using their trade-in offers. I had never used their trade-in program before and I own other Samsung products. I will never use Samsung again but I had no reason to suspect that they would practice such fraudulent behavior. Also my phone as in mint condition so I didn't see any chance of them rejecting my phone. I went down their check list meticulously and verifed each item. I am posting this here so that others will know ahead of time and not use their bogus trade-in offers.
    01-13-2018 10:07 AM
  8. Austinotian's Avatar
    I am disputing it directly with Samsung and also through my credit card company but just warning others not to use this fake offer.
    01-13-2018 10:08 AM
  9. mary beth hale's Avatar
    Guess I was lucky. Traded my S7 edge for my current S8 some months ago on Samsung. com ... Paid $425 and had no issues.
    01-13-2018 10:11 AM
  10. EastAustinian's Avatar
    Also, if this happened to you, file a complaint with the Better Business Bureau. I did. We need to stop Samsung from ripping people off.
    01-13-2018 10:48 AM
  11. teslas's Avatar
    I have had no issues for my s7 tradein for 400 off an s8 that I did in December. But never again will I do it. I will stick with the att 300 off deals when they show up. I got lucky. Go to small claims court if you must. Samsungs process to trade in is sloppy and full of areas that can fail
    01-14-2018 01:32 AM

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