Samsung trade-in - is this a scam from FedEx or Samsung return department???

[trucksmoveamerica#AC]

Yeah if you buy an unlock from Samsung.com your trade in goes back through mail , if you buy from Best buy Unlock you get lesser value trade-in but can do it on the spot and they evaluate the trade-in right there and then.

Might be worth taking less trade in to avoid Samsung trade in mess.

 

[SyCoREAPER]

I've had issues with trade ins on every Samsung device (except S10+ to S10 5G and S22 U to S23 U because I did carrier trade-in)

I contacted Samsung support and escalated until I got someone of authority. Trading in with them is a nightmare I will never repeat.

FedEx employees are known to steal and treat you packages like:

 

[sulla1965]

My s23 ultra trade in was accepted. And it had multiple micro scratches. I've never had a trade in rejected.

 

[monkeycsk]

My s23 ultra trade in was accepted. And it had multiple micro scratches. I've never had a trade in rejected.

you are a few of the lucky ones.

 

[mustang7757]

Might be worth taking less trade in to avoid Samsung trade in mess.

I always think that way but I get pulled into Samsung.com
Maybe if I get burned 1 time I might go that route.

 

[trucksmoveamerica#AC]

Well if you think trading in to a store is a sure thing for trade in, you would be wrong. The report says thirty of them since November.

 

[mustang7757]

Well if you think trading in to a store is a sure thing for trade in, you would be wrong. The report says thirty of them since November.

Wouldn't they give you the credit after inspection on the spot? Or Verizon works differently from Best buy?

 

[B. Diddy]

The question would be who is financially responsible for the phone not ultimately reaching the proper destination. I would think that if the customer was documented as returning the phone in good condition, then it's the store's responsibility afterwards (unless the employee was able to modify the documentation afterwards to say that the customer actually traded in a dead phone).

 

[Village_Idiot]

Me reading all of the conspiracy theories in this thread...

 

[mustang7757]

Me reading all of the conspiracy theories in this thread...


View attachment 361107

You can't say that a lot of members had issues in this thread most resolved but took time

 

[Village_Idiot]

You can't say that a lot of members had issues in this thread most resolved but took time

I didn't say that. I said that there are a lot of people posting conspiracy theories. Don't conflate what I said with people having real issues.

 

[mustang7757]

I didn't say that. I said that there are a lot of people posting conspiracy theories. Don't conflate what I said with people having real issues.

Ok just want to clear that up because that can upset members that had to go through hell with Samsung.

 

[B. Diddy]

I wouldn't call them conspiracy theories. I'd call it a suspicious pattern, especially with FedEx. Sure causes a lot of stress and headaches for people who are affected!

 

[BerryBubbles]

I always think that way but I get pulled into Samsung.com
Maybe if I get burned 1 time I might go that route.

It's a tough decision.

I swore never again after my Husband & I both had trouble with trade-ins for our Watch 6s. (Thanks FedEx & Hyla)

Samsung resolved both issues, so when the s24 line was released, we gave it another shot. ..(Face Palm).. I'm a worrier, so I was stressing. Fortunately, we had no problems this time.

But I'm thinking the same as you, if I got burnt, I'd probably do things differently.

 

[trucksmoveamerica#AC]

Wouldn't they give you the credit after inspection on the spot? Or Verizon works differently from Best buy?

I think this was a agent store. It's probably like everything else there's a loop hole in the system that can be abused as in this case.

I would like to think if this was a corporate store Verizon would give the customer the credit in this case. Being this is a agent I don't know how they will handle it. The article said the couple in this case lost $1,500, and in most cases there's restitution the criminal has to pay so who knows.

I will say the couple in this case did this in November and finally reported it to the police. The police actually got involved and investigated it and found there were another 30 reports of missing trade INS and tracked them to her. I was kind of impressed the police even got involved to that extent to be honest. Maybe for FedEx missing shipments, empty boxes people should report it to the police. Maybe if FedEx had to deal with a bunch of investigations they might take this more serious.

 

[SyCoREAPER]

Slightly off topic but holy jebus served on a cracker.

A FedEx driver just delivered a package and placed it so gently that ants wouldn't have even felt it. 1 in 1 mill delivery right there.

Sorry all, carry on.

 

[Village_Idiot]

How most people on Android Central thinks Samsung's trade-in process works.

 

[SyCoREAPER]

How most people on Android Central thinks Samsung's trade-in process works.

View attachment 361134

How original. I posted that only a few ago.

 

[Village_Idiot]

How original. I posted that only a few ago.

I'm slow.