1. drfever's Avatar
    My wife drives a Ford Edge. She has an S9plus

    When trying to use the USB port and I plug her phone in, nothing happens.. The phone doesn't start charging. The odd time a message will appear on the truck's console saying "USB device not recognized"

    In the centre console there is a port that looks like a cigarette lighter plug..(12 volt?) If I place my older charger in there that has a USB port and plug in the USB, the phone will charge.

    However, because nothing happens when she the phone plugs directly into the USB, her android auto is rendered useless.

    Any suggestions on how to be able to utilize the USB port in the car?

    Thanks in advance to those that reply.
    12-04-2018 07:51 PM
  2. Laura Knotek's Avatar
    Have you checked with the car dealership to see if there is any updated firmware for the car's head unit?
    12-04-2018 08:23 PM
  3. Adam Frix's Avatar
    You need a new, quality cable that's intended for both signal and charging.

    Start with one from your phone manufacturer.
    12-07-2018 05:46 AM
  4. methodman89's Avatar
    The USB port is not a charge port, it's for data, and has less power going to it than your phone probably uses just being on
    . You did it right when you put a adapter in the 12v cigarette lighter plug to charge the phone.
    12-07-2018 08:08 AM

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