1 ft drop breaks phone

[Benji stark-elster]

2 days after it arriving, my moto x is cracked and the touchscreen isn't working from a 1 ft drop on wood. Because of the fact that it's a 1 ft drop, could Motorola replace it/let me return it? This is unheard of for me. I have dropped multiple other smartphones, including my of moto x. Anyone have a similar incident? Fortunately I have a warranty but I have to pay a $150 replacement fee.

Posted with the HTC one m8

 

[meyerweb#CB]

There's virtually no chance Motorola will replace it for you. One, no standard warranty covers accidental damage. Two, how do they know you only dropped it one foot, and not 11?

 

[Rukbat]

Whether there's damage depends on 1) the g-force when the phone stops and 2) the angle of that force. If you drop a phone just right (wrong?) 6" onto soft wood you can crack the motherboard (which is fiberglass, which is pretty strong) while dropping it 5 feet to concrete may not do any more damage than scratching the case. In your case, the force plane must have been through the screen or across it just at the angle needed to break something.

They're making water-resistant phones now, but no one has made a really shock-proof phone since Nextel made a couple. And you could break the flip phone by throwing it against a wall at just the right angle when it was open. The candy bar model just wouldn't break (I never tried driving over it with a tracked vehicle, though). We used to throw it to the floor really hard to demonstrate just how shock-proof it was. The store phone must have been thrown hundreds of times, and it didn't have a problem until Nextel went out of service (except that the battery door would pop off and the battery would come out). And, IIRC, it was waterproof, to a few feet at least.

 

[peteygrizz]

Sounds like plain old bad luck. I dropped mine a few times before receiving a case, and fortunately no damage resulted. However, the design of the screen rolling off directly to the edge of the device with no raised bezel had me extremely worried until my Unicorn Beetle case arrived. To me it seems like the phone is designed with the notion that it will be out into a case as I actually prefer handling it while in a case. It just feels more stable; I even type more accurately since it isn't sliding around in my palms.

 

[Haunted_Toaster]

Try going through Motorola directly. My wife cracked her customer 2013 X and they sent her a code for a new one without issue.

 

[Robisan]

You might want to check with your credit card company to see if they have any accidental damage coverage on items bought with the card. Worst thing that happens is they say "no."

 

[benhaube]

Like a previous poster stated, dropping a phone is like dumb luck. You could drop the same phone from 5 feet and only scratch the back. Cases don't really do much to protect the phone's screen from breaking either unless it is an otter box defender type case. Cases merely protect against cosmetic damage because generally if the phone hits in the right place it will break regardless. That's why I don't use a case.

Contacting Motorola will probably do you no good, but it may be worth a shot. They may be able to fix it or offer a discount on a new one.

 

[GuyWith4Kids]

I did the same except my 1 foot was actually 5.. No real scratches/damages except for a very cracked screen

I called motorola and they did not offer up anything so I used moto care. Waiting on replacement now.

Posted via the Android Central App

 

[Benji stark-elster]

Update: Refunded! They gave me they option to refund or replace it because it shouldn't break so easily. Thanks Motorola!

Posted with the HTC one m8

 

[icee_man]

Thats awesome. Im fairly prone to accidents. I got an otterbox day 1 for my phone. Sure glad I did. I dropped it onto tile from about 3 feet high. Thankfully the otterbox did what it said it would do...Protect! But good to know that Moto stands behind its products and replaced it for you.