Love these stories. Here's mine:
I went to my Verizon store complaining about my phone occasionally freezing for 15 seconds after coming out of the lock screen. He told me that it should be fixed with 2.2 and that it was currently being pushed out. I told him it's not out for the X yet and he said it was...slowly. I said I've been through many forums with no hint of an official update and he says he got a memo stating it was. I ask to see it and he goes to his computer. After 10 mins or so, I told him forget it because he didn't have it and that I'd wait a couple weeks to see if the official update drops...if not I want a new phone (which he agreed to). Oh yeah, he's the store manager.
He did his job, got me out of the store without really having to do much. I don't want to exchange my phone because I have my screen protector on it plus I feel like it's a good phone...luckily the freezing issues have gone away lately (knock on wood). Don't believe everything they tell you though. If we're on this forum, we probably know just as much (if not more) than they do.