3rd pixel 7 pro- screen going crazy

[Tomster88]

My 3rd pixel 7 pro tonight started getting the green screen of death. It's flashing and going crazy. This is the 3rd phone to do this! I'm so frustrated

 

[B. Diddy]

Hmm, not sure what to say at this point. I think we've discussed in previous threads about whether some common app might be responsible, but I don't think that was revealing. Could it be that something you often do with the phone is contributing to the display failure? Like maybe frequent Google Maps navigation with the phone on a car mount, exposed to the hot sun?

It just seems like more than just bad luck for you (and probably some other folks) to have the same problem on multiple replacements.

 

[mimichelle13]

I've had a lot of bad luck with Google. Google apps on 5 different phones including a Google phone. They can't send to resolve so they are blaming the current phone.. makes no sense. Unfortunately they come pre loaded, so can't even uninstall. So stuck and at their mercy

 

[Tomster88]

Hmm, not sure what to say at this point. I think we've discussed in previous threads about whether some common app might be responsible, but I don't think that was revealing. Could it be that something you often do with the phone is contributing to the display failure? Like maybe frequent Google Maps navigation with the phone on a car mount, exposed to the hot sun?

It just seems like more than just bad luck for you (and probably some other folks) to have the same problem on multiple replacements.

Yeah I have no idea what I might be doing to cause this. I do use the Google maps and it's been hot here in Southern California. But I didn't use the maps at all yesterday. So yes the phone does get exposed to the sun when it's in the car mount from time to time.

The only other thing I can think of is I pop it in and out of cases a couple times a day. I have a light case that I have when I'm at home, but I put a heavy duty case on the phone when I go out for the day. Maybe the stress of popping it in and out of a case might be doing something? I have no idea.

 

[Joshua Luther1]

My 3rd pixel 7 pro tonight started getting the green screen of death. It's flashing and going crazy. This is the 3rd phone to do this! I'm so frustrated

Man, I'm sorry to hear this! I have had no problems on my 2nd 7 pro. I'd be asking for a refund or I'd sell the replacement that they send you. Or trade it in on something else. But that's tough because you'll probably end up losing money by doing that.

It seems like once I disabled apps from working in the background and using data in the background, it took care of my overheating issues. But I shouldn't have to manually do that. It should be smart enough to do that on its own.

 

[notforhire]

Yeah I have no idea what I might be doing to cause this. I do use the Google maps and it's been hot here in Southern California. But I didn't use the maps at all yesterday. So yes the phone does get exposed to the sun when it's in the car mount from time to time.

The only other thing I can think of is I pop it in and out of cases a couple times a day. I have a light case that I have when I'm at home, but I put a heavy duty case on the phone when I go out for the day. Maybe the stress of popping it in and out of a case might be doing something? I have no idea.

seems to me that constantly changing cases on your device goes beyond regular use/wear and tear. putting a phone in a case or taking it out of a case adds stress to the frame. of course, here and there changing a case is no big deal. but it seems to me that you're daily "man-handling" your phone and I'm not sure it's supposed to stand up to that. I really don't know, but that seems like a logical possibility. (my two cents)

 

[Tomster88]

Man, I'm sorry to hear this! I have had no problems on my 2nd 7 pro. I'd be asking for a refund or I'd sell the replacement that they send you. Or trade it in on something else. But that's tough because you'll probably end up losing money by doing that.

It seems like once I disabled apps from working in the background and using data in the background, it took care of my overheating issues. But I shouldn't have to manually do that. It should be smart enough to do that on its own.

Yeah I'm thinking about it! Maybe getting a Samsung. I dunno but I really like the pixel.

 

[Joshua Luther1]

Yeah I'm thinking about it! Maybe getting a Samsung. I dunno but I really like the pixel.

Yeah. Your experience makes me nervous that it could happen to me again, especially with it happening to you 3 times. Anything past 1 year, and they won't cover a replacement for you.

 

[B. Diddy]

Yeah I have no idea what I might be doing to cause this. I do use the Google maps and it's been hot here in Southern California. But I didn't use the maps at all yesterday. So yes the phone does get exposed to the sun when it's in the car mount from time to time.

The only other thing I can think of is I pop it in and out of cases a couple times a day. I have a light case that I have when I'm at home, but I put a heavy duty case on the phone when I go out for the day. Maybe the stress of popping it in and out of a case might be doing something? I have no idea.

I agree that the constant case exchanging might be a factor. Maybe for this phone, try a case that you're comfortable with everywhere, and see if that prevents the problem.

 

[Tomster88]

I agree that the constant case exchanging might be a factor. Maybe for this phone, try a case that you're comfortable with everywhere, and see if that prevents the problem.

That's what I'm thinking of doing. When I get the replacement. Just put my heavy duty case on and leave it. I'm also thinking of getting a different cell phone arm for my car so that it's not exposed on the dashboard to sunlight. I might try a cell phone holder that sits in your cup holder in the car, so this way it might stay cooler and not be in the direct sun. I'm wonder if these two things would help

 

[Tomster88]

Yeah. Your experience makes me nervous that it could happen to me again, especially with it happening to you 3 times. Anything past 1 year, and they won't cover a replacement for you.

That's what I'm really nervous about and I asked them last night when I was on the phone with Google, the only thing they could tell me was your warranty is good till October, and you have 3 months warranty on the replacement device. So basically I'm screwed if this happens again out of warranty. I'm just really disappointed in the whole experience. They should do something, like say okay. We'll warranty the replacement for one more year or will give you some money off, etc

 

[Joshua Luther1]

That's what I'm really nervous about and I asked them last night when I was on the phone with Google, the only thing they could tell me was your warranty is good till October, and you have 3 months warranty on the replacement device. So basically I'm screwed if this happens again out of warranty. I'm just really disappointed in the whole experience. They should do something, like say okay. We'll warranty the replacement for one more year or will give you some money off, etc

Exactly! I love my phone but am not as impressed with the hardware of the device. My phone holder sits in front of the vent so the ac blows on it to keep it cool.

I do have one case that is very rigid and doesn't flex very much. It is harder to take off and put on. But I generally only switch cases once every week or two. The rigid case is my main case. The rest are very flexible and don't require much effort to switch out. I've honestly never heard of a phone getting damaged by just doing that.

 

[Tomster88]

Exactly! I love my phone but am not as impressed with the hardware of the device. My phone holder sits in front of the vent so the ac blows on it to keep it cool.

I do have one case that is very rigid and doesn't flex very much. It is harder to take off and put on. But I generally only switch cases once every week or two. The rigid case is my main case. The rest are very flexible and don't require much effort to switch out. I've honestly never heard of a phone getting damaged by just doing that.

Yeah it seems strange. I mean you should be able to take cases off and on whenever you want. I think I'm going to buy an air vent holder and see what happens.

 

[B. Diddy]

Yeah it seems strange. I mean you should be able to take cases off and on whenever you want. I think I'm going to buy an air vent holder and see what happens.

Ideally, that'd be nice when it comes to cases. But I've encountered cases that are really hard to pry off, making me anxious about leaving scuffs, scratches, or even bending.

 

[J Dubbs]

Yeah it seems strange. I mean you should be able to take cases off and on whenever you want. I think I'm going to buy an air vent holder and see what happens.

When you take this phone out of the case, lay it on it's back on something flat like a table or counter... it should lay flat with no rocking from side to side or corner to corner. If it does then the frame is twisted, which could definitely cause a screen failure. Also look around the edges of the screen and make sure it's all even. If it's sticking up more somewhere that also means the frame is twisted.

Phones are pretty tough when it comes to bending, but not as much when it comes to being twisted, which is what you do when you're putting a case on them. The stiffer the case the more force needed to get the case on and off. I do think that the constant case switching might be the problem... that and maybe the pixel isn't as sturdy in that area ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

I'm sorry this is happening to you I would be beyond frustrated

PS I forgot about the camera bar , but you should still be able to get some idea

 

[Stanley Kubrick]

Heavy duty case...hmmmm...how much heat does this case hold in? I use a Spigen rugged Armor on my P7P but it's just a relatively pliable rubber case. You see the phone may be getting hotter than you realize because the case is holding the heat in and you cannot feel how hot it is because the case is protecting your hands! YMMV

 

[Tomster88]

When you take this phone out of the case, lay it on it's back on something flat like a table or counter... it should lay flat with no rocking from side to side or corner to corner. If it does then the frame is twisted, which could definitely cause a screen failure. Also look around the edges of the screen and make sure it's all even. If it's sticking up more somewhere that also means the frame is twisted.

Phones are pretty tough when it comes to bending, but not as much when it comes to being twisted, which is what you do when you're putting a case on them. The stiffer the case the more force needed to get the case on and off. I do think that the constant case switching might be the problem... that and maybe the pixel isn't as sturdy in that area ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

I'm sorry this is happening to you I would be beyond frustrated

PS I forgot about the camera bar , but you should still be able to get some idea

It's strange though because I just remember I popped my iPad in and out of a case all the time. I have it in a thin case at home but then when I go out I need my keyboard case so I put that on and that's really heavy duty. The iPad has never shown any problems. Maybe it's just a design with this phone? I'm really careful when I take the case off but you might be right. Maybe I'm accidentally bending the frame just slightly.

 

[Tomster88]

Heavy duty case...hmmmm...how much heat does this case hold in? I use a Spigen rugged Armor on my P7P but it's just a relatively pliable rubber case. You see the phone may be getting hotter than you realize because the case is holding the heat in and you cannot feel how hot it is because the case is protecting your hands! YMMV

I think it is a issue though with the processor. Because it's only really starts to happen once I've had to use Google maps and it's really hot day. I just ordered a phone holder that attaches to the vent in my car. I'm thinking that might make a big difference when I'm using maps in the hot California sun! Hopefully this will help

 

[Tomster88]

Hmm, not sure what to say at this point. I think we've discussed in previous threads about whether some common app might be responsible, but I don't think that was revealing. Could it be that something you often do with the phone is contributing to the display failure? Like maybe frequent Google Maps navigation with the phone on a car mount, exposed to the hot sun?

It just seems like more than just bad luck for you (and probably some other folks) to have the same problem on multiple replacements.

I'm pretty certain now. This is what's happening. Today, I had to use my Google maps again on the dashboard in the car and it's really hot today. After about 20 minutes, the phone started flashing again. Once the phone cools off, the flashing disappears.

 

[B. Diddy]

I'm pretty certain now. This is what's happening. Today, I had to use my Google maps again on the dashboard in the car and it's really hot today. After about 20 minutes, the phone started flashing again. Once the phone cools off, the flashing disappears.

It sounds like you definitely need to use an AC vent mount, with the AC blowing on a regular basis.