4.4 Software Update Support Post on AT&T

[jdk2]

Was reading over in the XDA forums that an AT&T tech support rep told a customer that they were pulling back the update because of bugs in it, and said they will release it again when they fix it.....for AT&T who knows how long that will be. Don't know that this is" fact" but can't see why someone would lie about that.

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Then later today someone said they called and were sent the update. As with all things internet, YMMV.

 

[PAC757]

Called AT&T, they asked my IMEI number and asked my Software version number and told me that my phone is on the latest software (4.1) and there is no update, I politely said thank you, did a factory reset, didn't load any apps at all, set screen off time to never, checked for update in settings and it said a software update is available. Downloading now.

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[Nelimungous]

Called AT&T, they asked my IMEI number and asked my Software version number and told me that my phone is on the latest software (4.1) and there is no update, I politely said thank you, did a factory reset, didn't load any apps at all, set screen off time to never, checked for update in settings and it said a software update is available. Downloading now.

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Laughed out at lunch reading this one... Funny.

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[dbnyr1]

Finally got the update after going thru all of the issues mentioned on this thread. The rep said my phone was up to date. I had to direct her to the ATT web page announcing the update was available. She found it and sent it to me. She told me not to touch the phone while it was downloading. So, after the download was complete, I installed it and to my surprise...it worked!
This was the 5th time I tried to download it. Each of the other times I received an "invalid software" message.

The only differences were:
1- I called the number listed in this thread instead of doing an online chat.
2 - Before she sent it, she had me go into Settings--> Security--> and place a check mark on "Unknown sources". This was originally to download a remote app so she could view my screen, but maybe that had something to do with the successful download.

 

[docmd]

I finally got the update. I was on t-mobile did manual update and loaded itself. Whole last week phone not registered. I att reps are retarded.

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[Kaatis]

I went into settings and security and checked the unknown sources. I checked for sfotware update and it's there and downloading as we speak!

 

[Kaatis]

Finally got the update after going thru all of the issues mentioned on this thread. The rep said my phone was up to date. I had to direct her to the ATT web page announcing the update was available. She found it and sent it to me. She told me not to touch the phone while it was downloading. So, after the download was complete, I installed it and to my surprise...it worked!
This was the 5th time I tried to download it. Each of the other times I received an "invalid software" message.

The only differences were:
1- I called the number listed in this thread instead of doing an online chat.
2 - Before she sent it, she had me go into Settings--> Security--> and place a check mark on "Unknown sources". This was originally to download a remote app so she could view my screen, but maybe that had something to do with the successful download.

I went into settings and security and checked the unknown sources. Went in to check for update, said I had to wait like 5 hours so I changed the time and checked again. It said there was an update and is downloading as we speak!

 

[Billinok]

Nothing has worked as far as putting a check in the security, running the time forward and trying to get the update. This time it just said your device is up to date. Now I get to wait 30 hrs before I can check again.
Odd yesterday, it tried to update over WiFi, but is not showing any update available today.

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[vfp5]

Was able to get the update to prompt on my wife's. Every time I try to download it tells me to make sure I'm connected to WiFi which I am? Brings me to WiFi settings and then nothing....

Sent from my HTC6500LVW using AC Forums mobile app

 

[Juan Castro4]

How Do I get the google now to work I have not been able to activate it the way you said to do it.

 

[Juan Castro4]

Re: 4.4 Software Update Support Post on AT&T

I tried to get google now working the way you said it, however no luck. Any thing else that I need to do.

- - - Updated - - -

I tried to get google now working the way you said it, however no luck. Any thing else that I need to do.

 

[Billinok]

Finally got the update. No problems downloading or installing!!

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[limitbreak09]

Finally got the update. No problems downloading or installing!!

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How did u get the update?

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[limitbreak09]

How did u get the update?

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OMG I finally downloading the update now!!

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[Billinok]

OMG I finally downloading the update now!!

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That's great! I had to push the date forward because my internet stopped on first go today. Went to a friend's that had a different and fast ISP, and got it.

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[limitbreak09]

That's great! I had to push the date forward because my internet stopped on first go today. Went to a friend's that had a different and fast ISP, and got it.

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Since last week I tried updating it like 2 times a day.. Then weird thing happen.. RIGHT AFTER I updated my At&t services app just now, I went to check for software update again and finally worked!! So maybe that has to do something?

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[cwhitey2]

Is anyone having problems when they try to open their Apps from the settings? Mine says "Unfortunately, Settings has stopped."

Then settings closes. I cant open it at all. After I updated and noticed it was doing this I did a system reset and it worked for a couple minutes then I got that error again.


Please help its annoying, my phone is new so ill probably just take it back to at&t

 

[natehoy]

Mine is being used as a tablet and is no longer registered on the AT&T (or any other) network. Short of moving my account back to it for an hour, does anyone have any other way to get an OTA working without cell service on it, or do I have to find the image and manually flash it?

Thanks!

 

[Ramakrishnan Ramachandran]

Hey,
I have an AT&T unlocked device and when I try to do manual update, it says "Device not registerer". How did you get over this error?

 

[Ramakrishnan Ramachandran]

I have an AT&T unlocked device, and when I try to perform Software update, it says "Device not registered". Any idea how to overcome this error?

I finally got the update. I was on t-mobile did manual update and loaded itself. Whole last week phone not registered. I att reps are retarded.

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