4th Day cracked screen..

[Dave_k605]

honestly if they allow one to add insurance within 30 days of purchase, and don't believe anybody would add ins and wait a few days to fine a claim is absurd, they know it happens.....if they had a issue with it they wouldn't offer it in this manner.....I don't think it's wrong morally.

 

[zeteo]

I got the speck case and dropped the phone on concrete from 4'. No damage.

Same here. Very happy with it,

 

[zeteo]

$199? You can buy the damn thing for $199. What's the monthly insurance charge for? The privilege of paying exactly what you paid for it the first time?

First you have to pay the ETF, then $199.00 so actually you would pay well over $500.00.

 

[D16RR]

honestly if they allow one to add insurance within 30 days of purchase, and don't believe anybody would add ins and wait a few days to fine a claim is absurd, they know it happens.....if they had a issue with it they wouldn't offer it in this manner.....I don't think it's wrong morally.

Think of it as a friendly policy. A grace period. Don't see it as altruistic though. They will make back the few dollars they are going to be out of pocket on the deal up front from the customer's subsequent dues, and reap a huge profit from the vast majority who never make a claim. Historically, warranty revenue in retail electronics (e.g. Best Buy) is 15% of sales and 50% of profits. Any wonder why they push it so hard?

 

[BlakeGates]

$199? You can buy the damn thing for $199. What's the monthly insurance charge for? The privilege of paying exactly what you paid for it the first time?

I suppose you don't pay for health or car insurance? It is the same thing...

And you are thinking about what the device costs with another 2-year contract extension. Which is an impossibility while in the middle of your current contract. You would need to pay an ETF fee (for AT&T, it's pretty steep - I think ~$350 per line) then re-sign a contract and pay $199 for the phone. That's $550, give or take.

And you pay a very small amount each month to have that piece of mind of knowing your phone can easily and cheaply (in comparison, see above) be replaced.

Many pay a very high amount of money for health insurance every month to only go to the doctor once a year for a check up. Many pay thousands of dollars per year to have the insurance company pay once for a $55 copay on a doctor's visit....

 

[TURBOSPARTAN]

You can contact Samsung. It will be about $178 or so to replace the screen. About a 2 week turnaround. Just did the same with my gs3

My gf had to do this as well, and now I need to do it... but I don't have any of the contact info. When she did, ATT connected us with Samsung directly so I don't think we had a number to call Samsung. Is there any way to do this, without contacting ATT and having them put us in contact with Samsung?

TIA

 

[KreepyKen]

My gf had to do this as well, and now I need to do it... but I don't have any of the contact info. When she did, ATT connected us with Samsung directly so I don't think we had a number to call Samsung. Is there any way to do this, without contacting ATT and having them put us in contact with Samsung?

TIA

Samsung Support US

or you can call 1.800.726.7864