7.1.1 for the Nexus 6P on Verizon

[Gregory McDaniel]

Nexus 6P with Verizon SIM and 7.1.1 N4F26J Jan 2017, still no February NUF26K offered OTA yet. Visual Voice Mail works, but multiple Bluetooth connection problems.

Google sent me a refurb which I received on the 6th and flashed N4F26J on the 7th. I could download and sideload the NUF26K ("Verizon Only") February update but want to know that it will happen automatically going forward, so I'm waiting it out. Typically I've gotten the OTA about the 10th of the month, this time it's pushing the "updates will typically reach your device within 2 weeks" timeframe indicated at https://support.google.com/nexus/answer/4457705?hl=en.

 

[anon(631531)]

Got the ota update yesterday. 7.1.1 with the Feb. security patch build number NUF26K. So far, it's all good.

 

[vzwuser76]

Well, the saga continues. I talked with a Google support "specialist" the past few nights, each with a different take on the correct course of action. The first said to keep waiting. The second one said it was a hardware issue (this was after speaking to a tier 2 tech), and the third had me send a message to Google engineers via settings>about phone. He had me include everything I'd tried, and that they would respond in a couple business days and force my phone to receive the update.

At this point I might as well switch to another OEM, since guaranteed and timely updates are out the window. Considering it's been just over 2 months since 7.1.1 started appearing on people's handsets and still nothing, I might as well go with a Samsung or LG device. They may not be known for quick updates, but at this point neither is Google in my situation. I just can't believe that they've taken such a downturn. I literally can't recall an unlocked Google device that was this far behind in terms of updates. Sure if they were associated with a carrier, but neither the 6p or the 5x are. And their support is getting to be a joke. They're actually starting to be as bad as Verizon's support, where half the time when I call in, I already know more about the subject than they do. I'm sure they're fine for the people who can't work their voicemail, but for those of us who make it a point to be informed about our devices it's frustrating as hell.

End rant.

 

[Mindworm]

Did you unenroll from beta yet? Sorry about your headaches....ugh.

 

[vzwuser76]

Did you unenroll from beta yet? Sorry about your headaches....ugh.

Not yet, but I enrolled then unenrolled earlier this week, after I read your post, but unfortunately no luck for me. I've done a FDR, wiped cache partition then rebooted and tried to do an update check before the phone fully came up, nothing.

The only thing I haven't done is sideloading the OTA, which I still don't believe should be required to get an update, and I'm also not comfortable doing it either. But who knows, I might just get frustrated enough that I don't give a **** anymore and go ahead and do it, if something goes wrong it'll end up be used for target practice.

 

[crosspatch]

If it makes you feel any better, vzwuser76, I still haven't received 7.1 or anything past the December updates. I haven't messed with any beta program BS, though, nor will I.

This reminds me of the hassle I went through with my last smartphone, which got messed up by some crapware I installed after rooting. But now, it would appear I don't even need to root to have a messed up phone that doesn't update. Good, good stuff. I love it.

So, at this point, does it seem most Verizon users of the 6P have received 7.1.1 and the February update?

 

[Robisan]

Well, the saga continues....

You might try demanding they send you a replacement phone. Seems to me that after number of attempts you (and they) have made with no resolution it's not unreasonable for you to make this request. Worst thing they can say is "no."

 

[crosspatch]

[T]he third [Google "support" person] had me send a message to Google engineers via settings>about phone. He had me include everything I'd tried, and that they would respond in a couple business days and force my phone to receive the update.

I missed that part from your post. Hilarious. I did that exact thing weeks and weeks ago. Nothing whatsoever has been done. If anything, I think they probably blacklisted my device to mess with me or get back at me for daring not to be happy with this piece of crap I paid a small fortune for.

 

[vzwuser76]

You might try demanding they send you a replacement phone. Seems to me that after number of attempts you (and they) have made with no resolution it's not unreasonable for you to make this request. Worst thing they can say is "no."

I don't want a new device. First it's out of warranty, which means using my Nexus Protect and paying the deductible. Second, I have a tempered glass protector on it that I don't want to just throw away.

What I can't figure out is why they couldn't simply send the update directly to my phone. The last support rep I talked to mentioned they could do just that, bit that I'd need to do a few troubleshooting steps before that could happen. I got the email yesterday outlining the steps, all of which I've tried, except for doing a factory reset. I did one a few weeks back, but I'm sure they'll want me to do another, and I need to back up some stuff before I do that. But if it's anything like the other reps I've talked to, most didn't seem to have a clue other than what's on the script in front of them. I say that because each time I called the questions and their order was the same. And considering each one told me they were entering the details of our conversation into the call notes, why would I need to reconfirm them each time if I've already confirmed them in previous calls?

 

[vzwuser76]

I missed that part from your post. Hilarious. I did that exact thing weeks and weeks ago. Nothing whatsoever has been done. If anything, I think they probably blacklisted my device to mess with me or get back at me for daring not to be happy with this piece of crap I paid a small fortune for.

As I stated in my reply to Robisan, they replied yesterday, and I've already done all of the things they've suggested, except for another factory reset. I have some things I need to transfer so I don't lose them before I can do that though. Like I said, it's getting to the point that the Google experience isn't worth it when they can't even update their products in an even and timely manner. And that's been one of their selling points for the Nexus and Pixel line. They need to get their stuff together or get people in their who can handle it.

 

[crosspatch]

As I stated in my reply to Robisan, they replied yesterday, and I've already done all of the things they've suggested, except for another factory reset.

My only point was I had tried that and it didn't do squat.

I finally gave in and sideloaded 7.1.1. What a joke. It took a ridiculous amount of time and aggravation due to errors and constant troubleshooting, because Google can't be bothered making products that work, or support tools that work when the products don't work.

It finally took the update, and the reboot seemed to take an eternity, making me think I had just destroyed my phone. But it seems to be OK now. Also has the Feb 2017 updates, which must be baked into the 7.1.1 NUF26K updates.

Now, whether it will get future updates of any kind remains to be seen.

 

[Robisan]

I don't want a new device. First it's out of warranty, which means using my Nexus Protect and paying the deductible. Second, I have a tempered glass protector on it that I don't want to just throw away.

Not suggesting you use your NP - suggesting you request they RMA replace your device at no cost, notwithstanding that it's out of warranty, because of their inability to update your phone as promised. After all the calls/time you spent with them without resolution, IMO this is a reasonable request. Worst thing they can do is say no. Pretty sure that if you could resolve this problem for the cost of a tempered glass screen protector you would.

 

[vzwuser76]

Not suggesting you use your NP - suggesting you request they RMA replace your device at no cost, notwithstanding that it's out of warranty, because of their inability to update your phone as promised. After all the calls/time you spent with them without resolution, IMO this is a reasonable request. Worst thing they can do is say no. Pretty sure that if you could resolve this problem for the cost of a tempered glass screen protector you would.

One of the reps I talked to a week or so ago suggested replacing it, he just wanted to know what card I used for account payments before he could start the process. That to me says it's going to be on my dime. This after me having to replace my home WiFi network and I picked up an OnHub and a Google WiFi 3 pack, figured the integration would be worth it. But if their router support is anything like their phone support, I'm wishing I went a different way. At least with Verizon when the techs don't have the answers they send you to tier 2 tech support, with these guys at Google, they take info from me them relay it to the tier 2 techs, then come back to me with their response. I don't know is if they gave them the correct info since many times we'll be 20 minutes into a conversation and they are unclear about something I stated plainly at the beginning of it. Why they wouldn't have me speak directly with them so there's no chance of a misunderstanding is beyond me.

I've yet to sit down and transfer stuff over to my computer so I can do the factory reset, too busy right now. But I'm not optimistic that anything will change.

 

[vzwuser76]

My only point was I had tried that and it didn't do squat.

I finally gave in and sideloaded 7.1.1. What a joke. It took a ridiculous amount of time and aggravation due to errors and constant troubleshooting, because Google can't be bothered making products that work, or support tools that work when the products don't work.

It finally took the update, and the reboot seemed to take an eternity, making me think I had just destroyed my phone. But it seems to be OK now. Also has the Feb 2017 updates, which must be baked into the 7.1.1 NUF26K updates.

Now, whether it will get future updates of any kind remains to be seen.

It almost seems like the V build of 7.0 is outside the regular update path, and that's why there have been issues updating. But I mean it came from them, unless Verizon somehow got their grubby paws on it and changed something that screwed everything up. I was a bit shocked to learn these Google reps telling me that updates for unlocked Nexus devices don't come straight from Google but through our cell carriers. I mentioned that since this is my backup and I did a factory reset since I stopped using it on a network, it should be like a brand new device, and therefore wouldn't be tied to a carrier. But they did say it could also come over WiFi, so I really don't know what the benefits of routing it through a carrier is since most of the time they suggest downloading it over WiFi rather than mobile data.

 

[NotFromHere]

One of the reps I talked to a week or so ago suggested replacing it, he just wanted to know what card I used for account payments before he could start the process. That to me says it's going to be on my dime. This after me having to replace my home WiFi network and I picked up an OnHub and a Google WiFi 3 pack, figured the integration would be worth it. But if their router support is anything like their phone support, I'm wishing I went a different way. At least with Verizon when the techs don't have the answers they send you to tier 2 tech support, with these guys at Google, they take info from me them relay it to the tier 2 techs, then come back to me with their response. I don't know is if they gave them the correct info since many times we'll be 20 minutes into a conversation and they are unclear about something I stated plainly at the beginning of it. Why they wouldn't have me speak directly with them so there's no chance of a misunderstanding is beyond me.

I've yet to sit down and transfer stuff over to my computer so I can do the factory reset, too busy right now. But I'm not optimistic that anything will change.

They ask for credit card info just in case the person receiving the new phone doesn't follow through with sending back the defective unit using the prepaid mailing label. I think they put a charge on it that gets refunded the moment they receive the defective unit.

 

[Robisan]

They ask for credit card info just in case the person receiving the new phone doesn't follow through with sending back the defective unit using the prepaid mailing label. I think they put a charge on it that gets refunded the moment they receive the defective unit.

This (although they may only put a 'hold,' not an actual charge, on your credit in the amount of the phone cost so that if they have to charge they can get paid). Also, too, ask questions, confirm they're not going to charge for the replacement device, etc. Credit cards give you protection to challenge unauthorized charges.

 

[vzwuser76]

To answer both of you, when I asked about that he said it was to look up my account and see where I was in my warranty period. Since I'm out of warranty, then it would fall to my Nexus Protect extended warranty. While he didn't say I would have to pay for it to be replaced, if the warranty period wasn't an issue then he wouldn't need to know where I was in regards to my warranty.

 

[Robisan]

While he didn't say I would have to pay for it to be replaced, if the warranty period wasn't an issue then he wouldn't need to know where I was in regards to my warranty.

No, if you were in warranty it would make it easy for him, so that's an easy check to see if there's an easy solution. Pushing through a non-warranty replacement is more difficult. It may not be something they're supposed to (or allowed) to proactively offer. But non-warranty replacements do happen. Again, if you don't ask/demand you'll never know. What's the worst that could happen? They say 'no' and you're no worse off than you are now.

 

[vzwuser76]

Talked with Google Support and they said if it came to replacing the phone it would have to be taken care of through Nexus Protect since I'm out of warranty.

Finally did a factory reset and no update, so I replied to the Google engineers and they wanted me to flash the recovery image and see if that would work. I replied that if I could flash a recovery image, then I could sideload the current update. I explained that I'm not comfortable with flashing or sideloading through ADB and that their support rep said that after going through this process to contact them that they'd be able to push an update to my device. I'm awaiting their response but not optimistic.

So it'll either be replace it through Nexus Protect (which seems ridiculous considering it's not even a hardware issue) or I may end up selling it and explaining that whoever buys it would have to sideload the 7.1.1 update.

 

[GSDer]

I explained that I'm not comfortable with flashing or sideloading through ADB and that their support rep said that after going through this process to contact them that they'd be able to push an update to my device. I'm awaiting their response but not optimistic.

Send it to me and I'll flash whichever build you want on it. If you pay for overnight in both directions you can have it back in a couple of days.