A bit of an unrelated rant.

Steven Spires

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Here's my story. I thought there would be a possibility of someone else having a similar situation...

So, on July 27th, I ordered the 16GB Nexus 4. It shipped to UPS just fine and it was scheduled to deliver Wednesday. So on that Wednesday, a UPS truck shows up in front of my house. I go outside and he tells me he can't find it on the truck and he will return later. I wait, and he comes back at the end of the day saying it's not on the truck. That night I call UPS and explain. They say they will see and get back to me within a few hours. The next evening, still with no call back, I call UPS once more. They say again, they will get back to me. The next day, still with no call back. I call them again. They say it was confirmed that the package was wither lost or stolen (at least some new news). They told me I would need to get them contact to Google so they can work on getting me some sort of refund or new phone (I wasn't too happy they were having me do their work for them). I call Google, I explain the situation and the customer service rep, not understanding the situation, says "A lot of people claim their phone is stolen, you know.". And at that point I just hung up and called again hoping for a better experience. The second call, they tell me they will deactivate the device and within 7-14 days, after they contact UPS, they will refund me. 14 days pass with no email or refund. I call Google again, the first person just giving me the normal response that they will deal with it eventually. So after a few calls I get to someone who says that they discovered Google hasn't even deactivated the old device yet! He says he will make this top priority and gave me an email I can contact him on. 14 days later, with no email or call back. I ask over the email if there has been an update on the refund. 2 days pass and no email back. I am now calling again asking about the update on the refund and it seems most of the customer service reps have no information...

So I was wondering if anyone has had a similar issue with losing their phone or what I should do next? It seems hopeless..
 

itic

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If it has been 14 days since the incident you should cancel/repute the CC charge. Simply tell the bank that you never received the phone. Have them call UPS to confirm it.
 

Scott Kenyon

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Your avatar pretty well sums this up. I don't have any advice, however I am sorry you are having such a frustrating time. I really hope you receive some sort of rectification. The only advice I can give you is to call Google again and escalate the issue as far as you possibly can.
 

N4Newbie

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Here's my story. I thought there would be a possibility of someone else having a similar situation...

So, on July 27th, I ordered the 16GB Nexus 4. It shipped to UPS just fine and it was scheduled to deliver Wednesday. So on that Wednesday, a UPS truck shows up in front of my house. I go outside and he tells me he can't find it on the truck and he will return later. I wait, and he comes back at the end of the day saying it's not on the truck. That night I call UPS and explain. They say they will see and get back to me within a few hours. The next evening, still with no call back, I call UPS once more. They say again, they will get back to me. The next day, still with no call back. I call them again. They say it was confirmed that the package was wither lost or stolen (at least some new news). They told me I would need to get them contact to Google so they can work on getting me some sort of refund or new phone (I wasn't too happy they were having me do their work for them). I call Google, I explain the situation and the customer service rep, not understanding the situation, says "A lot of people claim their phone is stolen, you know.". And at that point I just hung up and called again hoping for a better experience. The second call, they tell me they will deactivate the device and within 7-14 days, after they contact UPS, they will refund me. 14 days pass with no email or refund. I call Google again, the first person just giving me the normal response that they will deal with it eventually. So after a few calls I get to someone who says that they discovered Google hasn't even deactivated the old device yet! He says he will make this top priority and gave me an email I can contact him on. 14 days later, with no email or call back. I ask over the email if there has been an update on the refund. 2 days pass and no email back. I am now calling again asking about the update on the refund and it seems most of the customer service reps have no information...

So I was wondering if anyone has had a similar issue with losing their phone or what I should do next? It seems hopeless..

I am really, really curious about this statement. Since when is Google able to deactivate a Nexus 4? What form does this deactivation take? What will a deactivated device do or not do?
 

N4Newbie

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PS: Presuming that you charged the N4 to a credit card, you can always call the card issuer and dispute the charge. Even if you don't want to take such a drastic step right now, it may be a good idea to go on record with the card issuer that you have a claim filed with Google and are waiting for them to resolve it.
 

Scott Kenyon

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PS: Presuming that you charged the N4 to a credit card, you can always call the card issuer and dispute the charge. Even if you don't want to take such a drastic step right now, it may be a good idea to go on record with the card issuer that you have a claim filed with Google and are waiting for them to resolve it.

I agree with this. Good call N4!
 

Steven Spires

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Oddly enough, today I received news and hopefully I should be receiving a refund to my Google Wallet account within 3 days. Thanks everyone for your replies and help. ^^
 

Greg C

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I am really, really curious about this statement. Since when is Google able to deactivate a Nexus 4? What form does this deactivation take? What will a deactivated device do or not do?


Google will enter the IMEI number of the phone. Each IMEI is different for each mobile device made today. Once deactivated - that phone is a sharp looking - shiny BRICK.
 

Steven Spires

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Well this is late... But to point out, the whole "3-5" day refund` wasn't 3-5 days. It ended up being 3 weeks more. But I finally did get the refund and I re-ordered the phone...It's scheduled to arrive tommorow. If it does indeed show up then it is somewhat of a blessing in disguise seeing during that period the N4 dropped $100 in price. Thanks to everyone again. ^^
 

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