Adding Payment Card

[Stephenb1979]

Morning All,
my pro fold 9 won't let me add any card no matter which card. says my device has failed security. something about being rooted or not updated. its less than 24hrs old and brand new direct from EE anyone had any issues' or a work around

any help would be lovely

 

[B. Diddy]

Welcome to Android Central! Have you checked to make sure it's completely up to date, both with monthly security patches as well as Google Play system updates? Go to the system settings, then Security & Privacy>System & Updates, and check both for Security Updates and Google Play System Updates there.

 

[Stephenb1979]

hi

thank you

yes everything is up too date apps and device its bizarre my cards are in there to pay for stuff online just can't add for NFC phone [payments

 

[methodman89]

Do you have more than one Google account? Are you signed in to the correct one?

 

[Golfdriver97]

has failed security.

Do you only have a biometric setup for your unlock method? I believe cards need a PIN or Password.

 

[Stephenb1979]

hi

only one google account and have pin set up will screen shot the error message

 

[B. Diddy]

I would discuss this with EE and ask for an exchange. Perhaps that's a returned phone from a user who rooted it, and they didn't bother to inspect it closely.