After I connected my Bluetooth and there is no audio on calls made/received, can anyone help?

[Artie2013]

After Bluetooth connected and couple calls made/received there's no audio on calls anymore

Phone: Samsung Galaxy S4 with AT&T

Newest software installed

Issue:

After turning Bluetooth on and pairing a Bluetooth device I can make/take several phone calls and then I can no longer hear the caller nor the caller can hear me. I can disconnect the Bluetooth device, I can turn the Bluetooth off, I can switch to the phone or speaker phone it doesn't matter I can't hear anyone and I can't be heard either. The only way to fix it is to restart the phone.

Troubleshooting steps taken:

1. Tested with 4 different Bluetooth devices - no change the same behavior

2. Cleared the phone cache - no change the same behavior

3. Cleared applications defaults - no change the same behavior

4. Restored the phone to factory settings (yes I wiped it clean and restored from Kies 3 backup) - no change the same behavior

5. Got a warranty replacement phone from AT&T, restored the phone from backup - no change the same behavior

6. Wiped the replacement phone clean (factory reset) and WITHOUT setting up email or installing any of my apps to rule out app causing the issue I tested with 2 different Bluetooth devices - no change the same behavior

Just to add to it, my wife has exactly the same model of Galaxy S4 with the same version of OS and hers works fine with hers Bluetooth device.
Strange behavior for sure. 2 out of 3 Galaxy phones I currently have at home. Still have the ATT replacement for the next couple of days.

I am not sure if I need to add it, but Samsung Support was useless (again).

Anyone else experiencing this? Or experienced this and has a fix?

Thanks,
Art

 

[hjmillre]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

I'm having the same problem. No solution yet other than a restart. I'm hoping someone else has a fix.

Posted via Android Central App

 

[Artie2013]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

I'm having the same problem. No solution yet other than a restart. I'm hoping someone else has a fix.

Posted via Android Central App

Thank you hjmillre! Bummer you are experiencing the same issue but I'm glad I'm not the only one. Samsung spey was useless. I hope someone here has a solution or Samsung fixes it with an update.

 

[EndZz]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

This is a beyond annoying issue with the S4....

 

[rizzymo]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

You have to turn off the ok google from any screen. That's whats causing it.

Posted via Android Central App

 

[Artie2013]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

You have to turn off the ok google from any screen. That's whats causing it.

Posted via Android Central App

Interesting. I know that Skype gets a funky sound on calls, I sound like a chipmunk when Ok Google from any screen is on. I will test it later today and will let you guys know. To be honest I can't remember if I have already tested this or not.

 

[Artie2013]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

Interesting. I know that Skype gets a funky sound on calls, I sound like a chipmunk when Ok Google from any screen is on. I will test it later today and will let you guys know. To be honest I can't remember if I have already tested this or not.

Interesting. I've testing this all morning. Made multiple calls and so far it's working fine, so it seems like Ok Google could be the possible cause!

 

[Artie2013]

Re: After Bluetooth connected and couple calls made/received there's no audio on calls anymore

Ok 2 days. Many calls on the phone, Skype, Viber and no one occurrence of the issue yet.

I guess that's the cause and solution.

Turn Off Ok Google from any screen.

I hope this helps others!

Art

 

[teamfoster03]

Im having the same issue(no audio during calls after using bluetooth device) and "ok google from any screen" is on. I just turned it off and will see how it goes.

UPDATE:
problem solved. No issues after turning ok google from any screen. Made calls all day.
Thank you

Posted via Android Central App