After Switching to T-Mobile SIM card

[HnLA]

Hello all, thanks. 2 months ago I switched the SIM card in my S10 from Sprint to T-Mobile. I noticed a number of issues.
1 - I am not getting reception in places I was getting them before. I am talking about really busy places like downtown Santa Monica or Pasadena or in the hills when I hike. I used to be fine with the Sprint SIM card, but not now.

2 - I swipe type with Gboard. It used to be great and now there was an obvious change. Not only was it learning from the beginning, but it was really not getting my swiping. It is really frustrating.
I am not sure why a SIM card would change this so much.

There are a few others, but these are the two most bothersome. Thanks

 

[mustang7757]

Have you try to reach Tmobile on this ?

 

[HnLA]

Reaching T-mobile on another issue took over 6 hours, I must have spoken with over 10 people in many different depts and NOTHING. It was beyond really frustrating. I thought maybe T-Mobile was going to be an improvement and finding out, even in populated areas they do not have coverage and their customer service is lousy.

 

[J Dubbs]

Reaching T-mobile on another issue took over 6 hours, I must have spoken with over 10 people in many different depts and NOTHING. It was beyond really frustrating. I thought maybe T-Mobile was going to be an improvement and finding out, even in populated areas they do not have coverage and their customer service is lousy.

But they're REALLY good at protecting your personal information

 

[BerryBubbles]

But they're REALLY good at protecting your personal information

That was painful...:'(

 

[tube517]

Don't call T-mobile customer service. I get better response on Twitter direct messaging.

 

[Post Nine]

visit one of their stores or submit an error report if you think it's a software issue

Samsung Members app > Get help > Send feedback > Error reports

but submit it only after replicating the issue

 

[joe1blue]

Don't call T-mobile customer service. I get better response on Twitter direct messaging.

I did the same and T-Mobile just had lousy coverage I don't know how much longer I can take this service, I'm honestly considering switching to Verizon, I don't want to switch phones and I'm not sure how well an unlocked T-Mobile phone will work on Verizon's network.
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[B. Diddy]

Hello all, thanks. 2 months ago I switched the SIM card in my S10 from Sprint to T-Mobile. I noticed a number of issues.
1 - I am not getting reception in places I was getting them before. I am talking about really busy places like downtown Santa Monica or Pasadena or in the hills when I hike. I used to be fine with the Sprint SIM card, but not now.

2 - I swipe type with Gboard. It used to be great and now there was an obvious change. Not only was it learning from the beginning, but it was really not getting my swiping. It is really frustrating.
I am not sure why a SIM card would change this so much.

There are a few others, but these are the two most bothersome. Thanks

Did you get the phone originally from Sprint, or from somewhere else? What's the exact model number?

 

[HnLA]

This is a Sprint S10 phone that I got in Nov 2019.
After a lot of work and time, I tweeted with a few reps. The last one told me that they are working on the towers, so it might be better in the future. I guess they shut off the Sprint network so only T-mobile towers are in use, but the problem happened in busy downtown locations.

He told me to force stop Gboard app and that seemed to fix the glide typing problem, not sure why, but it helped.

 

[B. Diddy]

It probably won't do much, but try wiping the cache partition: https://www.t-mobile.com/support/de...y-s10/wipe-cache-partition-samsung-galaxy-s10

 

[HnLA]

B Diddy, do you lose any settings with wiping the cache?

 

[B. Diddy]

No, the cache partition is only for temporary data. No personal data will be lost.