Alcatel 1V 2020 - applications close automatically

[RuiM]

Good evening,

I recently bought 2 ALCATEL 1V 2020 phones (Android 10).

Both began to behave strangely, especially when I get them online: any application I open ends up automatically closing. And, for a brief moment, the icons of all applications disappear from the screen, leaving only the wallpaper visible.

This behavior occurs in the first 30 seconds (+/-) after connecting to the WiFi or data.

Can someone help me solve this problem?

Thank you so much for any help.

 

[mustang7757]

Hi, welcome to AC!

This happens when opening the phones native apps?

 

[RuiM]

Hi, welcome to AC!

This happens when opening the phones native apps?

Thank you.

Yes sir. It also happens with native apps.

Rui

 

[mustang7757]

Thank you.

Yes sir. It also happens with native apps.

Rui

Ok try safe mode if it still happening?

 

[RuiM]

Ok try safe mode if it still happening?

OK, I will try that

 

[mustang7757]

OK, I will try that

Ok