Alexa App not working properly on Huawei P30 Pro.

[six_h]

Alexa on my phone has worked perfectly for a year:

Long press on the power button invokes a screen flash and summons Alexa.

Alternatively if I'm using my MPOW M5 Earbuds, three taps on the right bud summons Alexa.

About two weeks ago, both methods stopped working.

Long press on the power button brings up the inevitable "Power Off/Re-Start" options, no screen flash, no Alexa.

Three taps on the right ear bud invokes a message which is so quiet I cannot make out what is being said except for one word...Google!



My phone's setting for "Default Assistant" is ALEXA as can be seen from the screenshot and I don't know how to get things back on track!

I was advised by the Huawei UK Service Manager to speak with their "highly trained technicians" and the lady I explained my problem to advised me to contact Google! ..." since Google own ALEXA!

...aparently!!

Her next suggestion was to roll back the O.S. to a point before the problem arose!
...to hell with the security updates which I would then be missing!

Needless to say, I have lost all faith in Huawei's supposed "highly trained technicians"


I then turned to Amazon Customer service who at least knew who owned ALEXA, but had no effective solution.

Don't even ask about the Alice in wonderland Huawei community forum.

I don't know what they're smoking but I'd like some!

Please can someone here help me?

 

[me just saying]

sometimes it takes a reset to get it right, try resetting the buds to factory. also check and see if there is new firmware available for them. amazon app had some major changes recently, it may not be fully compatible anymore.

 

[B. Diddy]

I moved this from the Amazon Echo forum to the P30 forum, since this sounds more like a device-specific issue.

 

[Kizzy Catwoman]

Clear the cache and data from the alexa app and see if that clears the problem with the power button. I had issues on my phone (samsung) where I would ask Alexa to drop in on an echo show and it would not connect to it. Sometimes the Alexa app is just buggy as heck.

 

[six_h]

Thanks me just saying, Not sure how to re set buds to "Factory", manual is fairly scant as always with Chinese stuff, but just says "To re-set, press and hold both buds for 10 seconds whilst in charging case" which I have done.

Thanks B. Diddy, since the P 30 Pro is not a recognised phone in the User Profile, I thought best to use the Alexa forum!
Come to that, The Tablet list doesn't recognise mine, the "2017 Apple 1.5 inch Pro"...odd!

Thanks Kizzy Catwoman, but won't that lose me all my data and settings?

 

[B. Diddy]

Thanks B. Diddy, since the P 30 Pro is not a recognised phone in the User Profile

The phone list in the profile section is severely limited, for unclear reasons. That list doesn't match the actual forum list, so it's good here!

 

[six_h]

Thanks B. Diddy, Grateful for that.
I'm getting notifications, so I won't get lost!