Almost went back to Verizon...

[ThomasT626]

So during the last week of my 30 days with Sprint, my Epic would shut completely off without me knowing and I'd always have to pull the battery to get it to turn back on. And I couldn't make it to a Sprint store because of overtime at work the entire week.

So today I took it in, set up a repair. Came back in 30-40 minutes to pick it up by the promised ready time on the receipt. The guy brings it to me, says I'll be asked on my phone to do a survey soon after and that he hopes I give him 5 stars. I said well let's just see if it actually turns on first and of course it wouldn't. So he pulled the battery, turned it on and told me it seems to be working now. No duh hotshot, problem is you just replicated the same issue I was having and I guaranteed him I'd be back in 30 minutes when it decided not to turn on again. He replied, "I'll see ya then." (this same guy, although very nice, had a man storm out on him before me)...

...Sure enough I was back. Difference was this time I got a cute girl who was the Lead Retail Consultant and gave me a brand new phone and set up my contacts for me. Thank God for her, because I was about to go back to Verizon even though I really didn't want to.

Moral of the story - Phones have issues, customer service doesn't always initially handle things how you want them to, but try to be understanding and don't jump ship at the first sign of trouble as I almost did.

Just wanted to share, it's been an interesting day, lol.

 

[anon(41073)]

Good read. Patience is something that I am now just starting to get a handle on. I was in a similiar situation with Sprint a few years back and I jumped ship and went with Verizon. To make a long story short, I was getting exactly the same service with Verizon as I was with Sprint, but I was paying about $40 extra just for being with Verizon. I ended up going back to Sprint and using the $480 I ended up saving annually to buy more toys.

 

[nmoreman]

Unfortunately whatever field you are in has top as well as bottom employees -
doctors, lawyers, service people.

You just hope you don't get the bottom ones in any of the above. That is why if I don't get the answer I think I should, it never hurts to get a second opionion from someone else.

i.e. My Epic has battery issues. I finally decided to take to store where I bought it and exchange for new one that hopefully wouldn't have it. The dude told me the phone was too expensive for Sprint to take back when they didn't see anything wrong, I should be lucky to get 4 hours. I said read the sales sign 6.0 hours of talk time, within 30 days, etc. Was so mad, no manager, left and hard reset. I hate to do that, but no worse off than new phone. It did start acting a little better, so have kept working on it. However when I stopped
by the Service Center to ask for a new battery, they gladly handed one over, would give new phone and and bent over backwards.

That is an example of the top and bottom of the rungs from above.

And I wouldn't have left that store without seeing the manager.