Alternate Password bypassing?

[brdane]

Hi,

To unlock my phone (Galaxy S5) I use the fingerprint scanner. However, one day I had the phone in my back pocket while I was driving, and I suppose my body heat was rubbing against the scanner so many times that it disabled that way to unlock it, which left to the only way left, the alternative password... but that brings up the main problem.... I can't remember the alternate password. So, reading online and doing research, other people who've had this problem simply find their device in Android Device Manager and reset their password there.... So I tried this myself and it cannot seem to pinpoint my phone's location... it continues to say "Location Unavailable" and when I hit the "Lock & Erase" button it says "Request sent to enable lock and wipe admin features." Following that prompt, nothing happens... I did think about connecting my phone to my computer, backing up all of my media, and doing a hard reset (Since normally I am able to access all files on it) But now, when I go into the phone's drive, it appears to be empty (Probably because the phone must be unlocked to enable the phone as a usb mass storage device). So I can't even do that. There has got to be some kind of way to either recover the alternative password or bypass the process of putting it in all together. If technology is SO advanced that it can track a phone's location down to the EXACT COORDINATES then there must be a tool to recover a simple string.

Any help would DEEPLY be appreciated.

-brdane

 

[Rukbat]

Android device manager can't find the phone unless it has some way of communicating with it. If you have mobile data off and no wifi signal (or wifi turned off), it won't work.

Bring the phone, and photo ID proving that you're the owner of the account, to your carrier and they can unlock it for you.

 

[brdane]

I will give it a try. Thanks!

 

[brdane]

I went to a carrier, They suggested me calling Samsung... I called samsung, they told me the only way if Android Device Manager didn't work was to factory reset, which I REALLY wouldn't want to do right off the bat.

There has GOT to be a backdoor, or some program I could use to load on the android to get passed it.... It's a way too simple problem for NOBODY somehow to have created a bypassing program. I am not too familiar with rooting devices.... Could rooting work?