Amazon Alexa App not working

[AC Question]

Phone- Google Pixel

Have tried to reinstall several times. Google has confirmed that it is not blacklisted.

I open the app and it just goes black....

Cannot get it open.

 

[Ramu A]

Phone- Google Pixel

Have tried to reinstall several times. Google has confirmed that it is not blacklisted.

I open the app and it just goes black....

Cannot get it open.

had the same problem on my Pixel phone - hangs up on the start up screen with a spinning wheel. Here's what I did to get it working.

1. Turn off WiFi and turn on cellular data
2. Kill the alexa app if it's running
3. Start the alexa app - it started up just fine
4. Turn on WiFi and turn off cellular data
5. Restart alexa

This worked for me. Had called Google and Amazon and they weren't much help

 

[ukdirector]

I found this on another forum:

Ramu A said:
I had the same problem on my Pixel phone - hangs up on the start up screen with a spinning wheel. Here's what I did to get it working.
1. Turn off WiFi and turn on cellular data
2. Kill the alexa app if it's running
3. Start the alexa app - it started up just fine
4. Turn on WiFi and turn off cellular data
5. Restart alexa

This worked for me. Had called Google and Amazon and they weren't much help.

 

[drewcohen]

Make sure about the Compatibility fro device
Android 5.0 or higher
IOS 9.0 or higher
After verifying compatibility, here some solutions to solve a problem
Force close the app.
Restart your phone or device.
Uninstall and reinstall the app.

 

[noelle517]

My app opens but when I try to go to the sounds screen to change alarm sounds and such it is a blank screen. Under every device. Everything else in the app seems to work fine. It's just the sounds screen.

 

[bruttium]

My app opens but when I try to go to the sounds screen to change alarm sounds and such it is a blank screen. Under every device. Everything else in the app seems to work fine. It's just the sounds screen.

I have noticed this exact problem on my Samsung Galaxy S7. I have tried changing the screen resolution, uninstalling/reinstalling, wiping the cache partition, and installing the same app from the Amazon App store instead of the Google Play store.

Nothing has fixed this. Have you found anything?

 

[saint613]

Try disabling notifications in your phone settings. Sounds strange but it fixed the issue I had when I would hit the "listen" button in the Alexa app and it would crash. Worth a shot. I found it in a Miui forum after searching for days.

 

[claire1221]

Install it again. After that it will work.