I received this from Amazon via email after I responded to their survey..... I think I'm gonna go pre-order @Best Buy. Sprint won't accept a pre-order in store or online.
----------------------------------------------------------------------------------------------------
Hello Kiesha,
My name is Sarah and I'm providing a response to your recent inquiry.
I'm terribly sorry for the delay in your shipment. As you know, this particular phone has been held in customs and it's difficult to predict when this specific product will be available in AmazonWireless inventory. As soon as we receive more inventory, we will certainly update your order with a more accurate delivery date. I know that this is disappointing news and I completely understand the frustration you may feel.
The shipping method on your order has been updated to One-Day Delivery; when the phone is available, we'll be able to ship it to you as fast as possible.
Also due to the inconveniences you have experienced, I've issued a $20.00 promotional certificate to your Amazon.com account, which you can use the next time you order an item sold by Amazon.com. I know that this may not entirely compensate for the situation, however, I hope this help serves as a step to restore your faith in AmazonWireless.
The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the shipping costs of an order. You'll see your available promotional balance at checkout--this amount will be applied to your next qualifying order automatically without entering a claim code. Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about using your promotional certificate, including the terms and conditions for using the certificate, visit the Amazon.com Help pages:
Link
Please know that we value all our customers highly and appreciate your business. We also appreciate your feedback on this issue.
If you have any more questions or concerns, please feel free to contact us again. We are always here to help. Our customer service associates can be reached at 877-429-8502 every day between 7 a.m. and 11 p.m. central time.
Again, I apologize for the inconveniences. It was my pleasure to assist you today with your order and to issue you this promotional certificate.
We look forward to seeing you again soon.
Best regards,
Sarah
AmazonWireless: Cell Phones, Cell Phone Plans, and Accessories