Android Pay not working

[cward0625]

Hi, I just installed Android pay and am on 5.1 for my Moto X. I get this message whenever I try to add my credit card:

"Android Pay cannot be used

Google is unable to verify that your device or software running on it is Android compatible"

I have not rooted my phone or anything.

Does this app just not work on this phone or anybody know of a work around?

Thanks

 

[SpookDroid]

Are you in a supported country? And for that matter, did you install the app through the Play Store? The message doesn't sound like what you see when you add an unsupported card, so I don't think that's the problem.

Can you add loyalty cards? (You can make up a number for any of them, just to test).

 

[cward0625]

I am in the US. I got it from Google play. Loyalty cards add fine. I don't even get to add credit card details, just clicking the button to add throws this error.

 

[SpookDroid]

Mmm... are you certain your device isn't rooted or modified? After a few searches this does seem to be the error rooted devices see when trying to add cards.

 

[SpookDroid]

OK, the product forums from Google suggest to try in Safe Mode. But also for that thread it seemed that it was a problem on Google's side. It seemed to have resolved itself for users after a couple days...

 

[cward0625]

Right I found same thing but I have not rooted it. Bought directly from Motorola on cyber Monday 2014 sale.

 

[SpookDroid]

I'd wait a couple days and see if it's fixed, but definitely make the report to Google.