Android turning my simcard off

[connectcase]

Hi there,

just bought the Alcatel M-Pop dual-sim phone (Android 4.1), put in the 2 sims and thought that be it.

But Android keeps turning one of the simcards (the T-Mobile one) off. Switching sim-slots did not solve the problem.
I need to restart the phone to turn the simcard back on. You can see how annoying this gets during the day.

First I thought it was the phone itself, but the other simcard works like a charm. Then I thought
the T-Mobile simcard to be faulty, but it only happens when there seems to be no signal.

According to T-Mobile there is no know issue with Android phones.

I thought about replacing my simcard, but:

1) they charge me for a new simcard
2) as soon as you request a new card, they disable the old one. So no service, while you wait for you new card to arrive.

Anyone had this problem before? Any suggestions welcome!

 

[Golfdriver97]

Hi there,

just bought the Alcatel M-Pop dual-sim phone (Android 4.1), put in the 2 sims and thought that be it.

But Android keeps turning one of the simcards (the T-Mobile one) off. Switching sim-slots did not solve the problem.
I need to restart the phone to turn the simcard back on. You can see how annoying this gets during the day.

First I thought it was the phone itself, but the other simcard works like a charm. Then I thought
the T-Mobile simcard to be faulty, but it only happens when there seems to be no signal.

According to T-Mobile there is no know issue with Android phones.

I thought about replacing my simcard, but:

1) they charge me for a new simcard
2) as soon as you request a new card, they disable the old one. So no service, while you wait for you new card to arrive.

Anyone had this problem before? Any suggestions welcome!

Welcome to the forums!
I have no experience with dual sim card devices, but are both cards form TMo? Might one of the cards be interfering or confusing the OS as opposed to having say, an AT&T card and a TMo?

 

[connectcase]

No, there is one T-Mobile and one Vodafone. The Vodafone one is giving no problems whatsoever....

 

[Golfdriver97]

No, there is one T-Mobile and one Vodafone. The Vodafone one is giving no problems whatsoever....

Not sure then. Sorry.

Sent from a Slim 4.3 S3