That's literally sh!t. I'd leave a company over that if I just dropped $1250 on a phone for it to not even work. #byefeliciaI bought the Note 9 unlocked, since Sprint doesn't offer the 512. But apparently their system doesn't even recognize that the 512 exists (or is a phone) so it can not be activated.... At least that's my best explanation of what the Best Buy people were telling me that Sprint was telling them.... I spent 2 hours trying to get it set up, but for now it's still in the box and I on my S7 that has been on its last leg for several months....