App and data transfer issue

cb2367

Well-known member
Jun 12, 2010
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I got my S10+ and took it and my S8 to my local AT&T store to begin setting up the S10+. I guess I was expecting that the Samsung Smart Switch app would be used and that I would have the opportunity to select what apps I wanted to install.

Instead, I ended up performing a backup to the Samsung Cloud and then I believe on the S10+, the cloud app was launched and it located the S8. Apps began transferring, but very slowly. Apparently there were 100 total apps. I guess the 100 accounts for the Samsung apps, the carrier apps, and then the apps that I have added over time.

Unfortunately, the apps would only transfer over WiFi. In order for all of the apps to transfer, it would have meant staying at the AT&T store past closing time. I made a few stops after leaving the AT&T store, so I took the opportunity to connect to WiFi spots at each of the stops. I got home and connected to my home WiFi. It was an hour or so later, that I noticed the notification settings that the download seemed to be stuck at 87 of 100. After moving the notification window around, I saw that 13 had failed. What 13 failed is something that will have to remain a mystery.

The play store doesn't show any indication of failed apps. Nowhere that I can see on the phone is there an indication of an app install failure. I did have the foresight to write down apps that I wanted to install on the new phone, and all seem to be accounted for. It would be nice to know what supposedly failed.
 
You could have used Smart Switch to back up to the SD card, then moved the card to the new phone & restored the backup.
 

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