App Compatibility

[mhettrich]

Has anyone else found apps that aren't compatible with the Mate 9?

For instance, Amex Mobile and the Amazon app are not compatible. Is there a fix, or should I assume these apps will remain incompatible with the device?

 

[edwin walke]

I have both on my Mate 9 and they work fine. What problems are you having?

 

[mhettrich]

I have both on my Mate 9 and they work fine. What problems are you having?

Can't even download them from the play store. I get the message that the app is not compatible with my device.

 

[pinkvikchick]

Weird, I have BOTH of those (that I use too much LOL) and work fine.

 

[mhettrich]

What version of the software are you running? Is it B138?

 

[samsungnian]

Same here, I have both installed on mine and work just fine.

 

[edwin walke]

What version of the software are you running? Is it B138?

Yes I am running B138.

Was your play store app installed when you got the phone? Where did you get your phone. Is it a international or China version.

 

[mhettrich]

Ordered from Amazon. It is the USA version.

 

[edwin walke]

If it was mine I would
Do a Huawei backup to a SD card then do a factory reset and see if it works after the reset I m

If that doesn't work pack it up and let Amazon send you a new one.

 

[Gayle Lynn]

Have both, zero trouble.

(Okay, more replies showed... )

There are tablet versions for both.

 

[mhettrich]

If it was mine I would
Do a Huawei backup to a SD card then do a factory reset and see if it works after the reset I m

If that doesn't work pack it up and let Amazon send you a new one.

I'll give it a shot. Thanks!

 

[jeepentj]

That's really strange. Hope a reset works for you.

 

[cert15z]

Is anyone having trouble with the Hulu app. I app will load. I can select the show but the video will not play. I have already cleared the clear cache and data in the app. Any help would be greatly appreciated.

 

[anon(661246)]

Is anyone having trouble with the Hulu app. I app will load. I can select the show but the video will not play. I have already cleared the clear cache and data in the app. Any help would be greatly appreciated.

Hulu doesn't work with the mate 9

 

[anon(661246)]

Google voice doesn't work either

 

[cert15z]

Hulu doesn't work with the mate 9

Noooooooo!

 

[badMojo69]

Hulu doesn't work with the mate 9

Works just fine on my M9. Just installed it and watched a show.

 

[cert15z]

Works just fine on my M9. Just installed it and watched a show.

I can't figure out why I can't get it to work. I have done everything I can think of even a hard reset.

 

[badMojo69]

I had issues with my M9 when I first set it up without my sim card in it. I did a hard reset with the sim card and everything has been working.

 

[anon(661246)]

Works just fine on my M9. Just installed it and watched a show.

Mine isn't working