Assurant Insurance

[Nikkiekoala]

My daughter cracked the screen on her 3 month old phone. So I submitted a claim thru Assurant, tmobile's insurance provider, on the 4th. How long does it take to process and get a replacement phone? I'm not seeing and movement in the process on their website just that the claim has been submitted.

Posted via the Android Central App

 

[JJones1210]

I had the same issue a couple weeks ago. I didn't see any movement for a couple hours, so I called them. After calling, they had a couple of questions, but then the lady on the phone went ahead and approved the claim. Phone was then mailed out a short time later and I received it the next morning.

 

[tinybfk]

Someone said they are out of stock of the S7E on another thread. They had just made a claim also. Have you tried to call them and ask?

Posted via Carrier Pigeon.

 

[Kevin OQuinn]

Definitely call and ask. They might actually need to confirm some information with you as well. That could be holding up your claim.

 

[Nikkiekoala]

I called. They wanted to verify information. I'm not sure why. At any rate the phone will be here tomorrow.

Posted via the Android Central App

 

[Kevin OQuinn]

I called. They wanted to verify information. I'm not sure why. At any rate the phone will be here tomorrow.

Posted via the Android Central App

It was the same when I filed a claim. I think it's to help prevent fraud. At least that's what I told myself at the time....

 

[Nikkiekoala]

There's gotta be a better way to protect from fraud. Had I not posted here I wouldn't have called when I did and would've assumed it takes awhile to process. Only email I got was confirming they received the claim and telling me I will get an email when approved and sent. Nothing requesting to confirm my info. Or to call them. Weird. At least I have the replacement now. NOW I am in search of a tempered glass screen protector that plays nice with a case. I don't want another shattered device.

Posted via the Android Central App