ASUS Repaired My Cracked Screen Under Warranty

[Alex McCulloch]

I got my nexus 7 2012 I am using at a Pown america and it is 10000000000% OK

 

[RAJ Jadhav]

ASUS Repaired My Cracked Screen Under Warranty

 

[bmalhotra06]

Hey, I also have the same issue right now. Can you please describe the crack which you had and how you got ??

I ordered a Nexus 7 Tab (2013) 32GB Version from Flipkart.com and while using it for some days it was good no problems, but suddenly 3-4 days back I saw a crack on its screen automatically. First I thought it would be hair or something so I rubbed it but was crack only. It is a hair line crack on the left side of the screen. I didn't understand why it came as I didn't dropped my tablet, not even any pressure on my tablet, even its in brand new scratchless condition and still a crack came up automatically.

How did they resolve their problem ?

Please Help ASAP

 

[Shaunj10]

I dropped my tablet and the screen crack I sent it away to redstafford co uk and I got it back in about 3 days, all new and shiny... The worst thing is that they don't have a phone nr, so I was anxious for 3 days

 

[Omar Naibkhil]

hey my name is Omar and my screen craked for no reason. well to be honest this is what happened, i was at school when i took out my computer from my bag n when i opened my computer all i see is a crack across the screen. and i felt really bad because tbh, i did not drop my bag or smashed my bag or what ever. i just somehow want to replace my screen n i still have the warranty and all that, and i have called asus around 2 times n they told me to go to the service centre n then they told me it will cost around 100bucks n so on so i was wondring if u could fix my tablet computer for free. thank you..

 

[Yadvendra Naveen]

I own a panasonic eluga icon and the top left corner of the phone got cracked while it was kept at charging.
I am absolutely sure that it didn't break because of any physical mishandling as i was watching videos just before leaving it to charge.
I've not gone to the support center yet as it is closed for 3 days but i know even if i simply go there and ask for warranty, it won't provide any good results. Also it is not in its perfect shape since i accidentally dropped it once(but it was almost harmless).

I would be greatful if you provide more info on the left side cracking of touchscreens , so that i could be able to put up a good talk with the rep.

 

[gillgee73]

I'm having a terrible expierance ,my tablet was sent for repair with a broken charge port ,courier came with a huge box and just placed my tablet inside with securing it down with any packaging,I even said to my husband that looks very insecure just sitting there ,he agreed and asked the courier if he was going to secure it ,courier said it will be fine ,well asus repair sends an email claiming the fault is a broken LCD ,I know for a fact the LCD was fine I was using the tablet hours before the courier came to collect it ,how can a LCD be broken if I'm able to use it ?,this had to occur during transit ,they want £65 to repair something that was working when given to the courier,all that was needing repaired was a loose charge dock ,now it's the LCD ,asus have not responded yet to my email regarding the LCD bring intact upon collection,who can I contact and how can I prove this damage was not done by my hands ?im at my wits end with asus ,my first asus purchase and it'll be my last after this chaos ,why are letmerepair (asus repair people) demanding money for a fault that wasn't there before they received my tablet ,the stress of it all is making me ill

 

[Ravigiri Gausvami]

ASUS Repaired My Cracked Screen Under Warranty

How asus repair your broken screen in warranty explain?

 

[hussondros]

Similar problem with Screen. Left device in its case on my dashboard while parked in covered garage. Came back 4 hours later. No explanation of how crack might have occurred. Crack begins on left side of screen fans out from edge like a windshield impact crack...but no evidence of impact to screen or either edge of case at origin point of crack.

I tried this link

Nexus Help

Official Nexus Help Center where you can find tips and tutorials on using Nexus and other answers to frequently asked questions.

support.google.com

and spoke to "Timothy". They will email me back the serial number and reply re warranty info from both GOOGLE and ASUS. Repairs will be made by ASUS. Here is the link: ASUS Service | North America. There was no discussion of whether warranties will apply and I didn't ask. I would expect they would have to take a look at my cracked screen either way to make that call!

That sounds really frustrating Did Timothy mention if accidental cracks like this are usually covered under warranty, or will ASUS only confirm after inspecting the device?

 

[B. Diddy]

That sounds really frustrating Did Timothy mention if accidental cracks like this are usually covered under warranty, or will ASUS only confirm after inspecting the device?

Welcome to Android Central! FYI, you're posting in a 13 year old thread, so it's highly unlikely you'll get a response from anyone in it.