Att customer service felt like a letdown recently but when I called to complain (and I'm usually not a complainer) they corrected every complaint I had. The big complaint I had was being told I didn't qualify for the switch credit from months ago even though trade in value was at least 10 and I met every other requirement. Att approved it that day. I have a verizon line also but the daughter is using it so it all worked out in the end. Kudos to att for doing the right thing
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