AT&T Wiped My Phone

[bcxx143]

I had that familiar charging problem every seems to have, just 13 days after buying the phone. I took it to AT&T and they had to wipe the phone to fix the problem - so far it's worked. But I lost all my contacts. I don't understand how though - when I switched from an iPhone to the Note I didn't lose any - how can restore them?

 

[Illustrator Joe]

I had that familiar charging problem every seems to have, just 13 days after buying the phone. I took it to AT&T and they had to wipe the phone to fix the problem - so far it's worked. But I lost all my contacts. I don't understand how though - when I switched from an iPhone to the Note I didn't lose any - how can restore them?

Depends on where your contacts were stored. If in the phones storage then they would be gone. If through the AT&T address book they should be backed up. If on you SIM card you would see them. The final way is the way prefer and that is syncing all of your contacts to your Google account. This is the only way I do it and every contact I have always transfers between devices.

ಠ益ಠ

 

[Illustrator Joe]

Also they should have talked to you about it and discussed your options before just wiping it. Bad at&t.

ಠ益ಠ

 

[bcxx143]

Also they should have talked to you about it and discussed your options before just wiping it. Bad at&t.

ಠ益ಠ

They asked if they could wipe it, that's all.

 

[TMorss]

Kinda silly for you to have a phone powered by Google that is backed up to Google and not have your contacts saved to Google? Android = Cloud