AT&T wrong SIM (no 4G LTE)?

[quietlybrilliant]

Since we got the new Nexus 7 for my wife and she moved the SIM card from her 1st gen Nexus 7 we have not received LTE coverage, only HSPA+.

We went to the AT&T store to trouble shoot it and the representative gave us a new card with the same result. After trouble shooting the device with Google Play support, they sent us a replacement device. The new device has exactly the same issue, leading me to suspect that this was not a problem with the Nexus but that instead there is something wrong with the SIM cards AT&T keeps giving us. Perhaps they still have my wife registered as a HSPA+ user?

I wouldn't be surprised because it always seems like 8 out of 10 AT&T representatives have no clue what they're doing, yet pretend they know it all. What is of course infuriating is that it seems that Google may have lost a perfectly functioning Nexus device for no reason at all.

 

[Haalcyon]

I would simply dial 611 from your AT&T handset and when connected to a rep ask them if that line is configured properly for LTE. Also, of course, if you have a phone that has LTE you could try the SIM in your Nexus 7 too but you may have already tried that.

 

[quietlybrilliant]

I have done that multiple times, and went to an AT&T store. Everybody confirmed that it is configured for LTE, but then they are simply incapable of figuring out why it does not connect to LTE. It's pathetic really.

I would simply dial 611 from your AT&T handset and when connected to a rep ask them if that line is configured properly for LTE. Also, of course, if you have a phone that has LTE you could try the SIM in your Nexus 7 too but you may have already tried that.

 

[Haalcyon]

Did they have you check the mobile networks on the Nexus?

gp8.3

 

[bevcraw]

Same thing happened to me, except I was restricted to 2G. The reps at the AT&T store switched out the SIM, but that didn't help. They insisted that it was the fault of the tablet. A call to technical support got it straightened out and I now have LTE. It was not the SIM, the problem was that the account was restricted to 2G. Doesn't say much for the expertise of the AT&T in-store reps.